Gamers Assistant in Romanian

Exciting Growth Opportunity! We are continuing to expand, committed to utilizing cutting-edge technology to enhance the experience for our millions of entertainment-seeking customers. Your Daily Responsibilities: As a representative of our brand, your main responsibilities will include delivering exceptional customer service via inbound calls, live chat, email, and social media platforms. Key Communication Role: Our Customer Care department serves as the primary point of contact for customer interactions. As a Customer Support Assistant, you'll be crucial in managing communications and promptly resolving inquiries and issues. Join Our Dynamic Team: Our Customer Care team stands at the forefront of our service excellence. If you're eager to join our unified #oneteam, here is what the role entails: Customer Service Focus: 90-95% email & chat support, 5-10% inbound phone calls Key Requirements: Proficiency in spoken and written RomanianStrong command of English, both spoken and writtenExceptional communication skillsInterest in sportsPrior experience in a customer service environment is advantageous but not mandatoryProficiency in MS Office applications with good typing and computer skillsOrganizational, decision-making, and analytical abilitiesTeam-oriented mindset with a positive attitudeHigh school diploma or equivalent What We Offer: Full-time position with flexible shifts from 10 AM to 2 AM, Monday to SundaySalary of 3100 BGN gross monthlyMonthly transportation/internet allowance of 50 BGN net paid in addition to the base salaryBonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGNAdditional perks include taxi vouchers for late shifts and extra pay per hour after 10 PMTraining: Comprehensive 2-week training + 2-week nesting periodConvenient office location near bus and metro stationsExtensive initial training and onboarding provided (fully covered)Ongoing training and upskilling opportunities through our UniversityCareer development programs and professional growth initiativesHealth and wellness initiativesRelocation support: Reimbursement of travel expenses at the amount of up to 490 BGN after 6 months from your start date in the company, in case there is no pre-notice (travel documents need to be presented e-ticket and invoice) Additional Benefits: Health and Life InsuranceMultisport cardTransport allowanceBonus for significant life eventsAdditional paid leave for educational pursuitsCorporate discounts and company events Location: Sofia Joining deadline: 27th of Jan 2024 Join Our Global Team: We are a global technology and services leader supporting renowned brands across 70+ countries. Recognized consistently with awards like "Employer Brand Leader of the Year" and "Best Employer - Outsourcing."

Exciting Growth Opportunity!

We are continuing to expand, committed to utilizing cutting-edge technology to enhance the experience for our millions of entertainment-seeking customers.

Your Daily Responsibilities: As a representative of our brand, your main responsibilities will include delivering exceptional customer service via inbound calls, live chat, email, and social media platforms.

Your Daily Responsibilities:

Key Communication Role: Our Customer Care department serves as the primary point of contact for customer interactions. As a Customer Support Assistant, you'll be crucial in managing communications and promptly resolving inquiries and issues.

Key Communication Role:

Join Our Dynamic Team: Our Customer Care team stands at the forefront of our service excellence. If you're eager to join our unified #oneteam, here is what the role entails:

Join Our Dynamic Team:

Customer Service Focus: 90-95% email & chat support, 5-10% inbound phone calls

Customer Service Focus:

Key Requirements:

Key Requirements:

• Proficiency in spoken and written Romanian
• Strong command of English, both spoken and written
• Exceptional communication skills
• Interest in sports
• Prior experience in a customer service environment is advantageous but not mandatory
• Proficiency in MS Office applications with good typing and computer skills
• Organizational, decision-making, and analytical abilities
• Team-oriented mindset with a positive attitude
• High school diploma or equivalent

What We Offer:

What We Offer:

• Full-time position with flexible shifts from 10 AM to 2 AM, Monday to Sunday
• Salary of 3100 BGN gross monthly
• Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
• Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGNAdditional perks include taxi vouchers for late shifts and extra pay per hour after 10 PM
• Training: Comprehensive 2-week training + 2-week nesting period
• Convenient office location near bus and metro stations
• Extensive initial training and onboarding provided (fully covered)
• Ongoing training and upskilling opportunities through our University
• Career development programs and professional growth initiatives
• Health and wellness initiatives
• Relocation support: Reimbursement of travel expenses at the amount of up to 490 BGN after 6 months from your start date in the company, in case there is no pre-notice (travel documents need to be presented e-ticket and invoice)

Relocation support

Additional Benefits:

Additional Benefits:

• Health and Life Insurance
• Multisport card
• Transport allowance
• Bonus for significant life events
• Additional paid leave for educational pursuits
• Corporate discounts and company events

Location: Sofia

Location

Joining deadline: 27th of Jan 2024

Joining deadline:

Join Our Global Team: We are a global technology and services leader supporting renowned brands across 70+ countries. Recognized consistently with awards like "Employer Brand Leader of the Year" and "Best Employer - Outsourcing."