Job description
The Lounge Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.
- 2 -4 years of management experience in a 4- or 5-star hotel environment
- Strong operational knowledge of restaurant operations and F&B service
- Strong leadership and excellent communication skills
- A guest-focused individual who consistently delivers service beyond established standards
- Solid understanding of financial management, including revenue, cost, and labor control
- Basic English communication skills
- Flexible and able to maintain a positive attitude in a fast-paced environment
Here’s what you’ll do during a typical day:
Oversee daily restaurant operations, ensuring service quality, staffing efficiency, and health and safety standards
Handle guest interactions, enhance guest satisfaction, and manage complaints while implementing improvement initiatives
Maintain, train, and monitor service standards (SOPs)
Drive revenue growth through promotions while managing costs and budgets effectively
- Collaborate with other departments, including Kitchen, Front Office, and Sales
Oversee recruitment, training, performance evaluation, and shift management of team members
Provide hands-on operational support during peak periods and events