Job description
Fyld is hiring: Application Support Engineer
Fyld is hiring: Application Support Engineer
At Fyld, we believe the future is built with people, technology, and strong values.We are a Portuguese consulting company that operates with transparency, respect, and a focus on everyone’s growth.
Here, every project is an opportunity to build real, scalable, and high-quality technology solutions.
Our philosophy? Code for Big Solutions — because we don’t just build software to make things work, we build solutions that create real impact.
Code for Big Solutions
We’re looking for an experienced Application Support Engineer with strong troubleshooting skills and a passion for keeping business-critical applications reliable, stable and available.
Application Support Engineer
By joining Fyld, you’ll be part of a team where every member is challenged to innovate, collaborate and grow.
Your Profile:
Your Profile:
Degree in Computer Science, Information Technology, Software Engineering, or a related field
Computer Science, Information Technology, Software Engineering
Minimum of 3 years of professional experience in Application Support, Production Support, Application Operations or a similar role
3 years of professional experience
Professional experience supporting business-critical applications in production environments
business-critical applications in production environments
Strong experience in incident management, troubleshooting and root cause analysis
incident management, troubleshooting and root cause analysis
Good knowledge of SQL and experience querying relational databases
SQL
Experience analysing application logs, errors and system behaviour
application logs, errors and system behaviour
Experience working with REST APIs and integrations
REST APIs and integrations
Familiarity with ITSM processes, including incident, problem and change management
ITSM processes
Experience with ticketing and service management tools such as ServiceNow, Jira or similar