French Travel Agent in Porto | Fixed Shifts

Begin Your Career in Travel Agent! Passionate about travel and helping others? Join a global, customer-centric team where you'll play a key role in delivering outstanding travel experiences. If you thrive in a fast-paced environment, enjoy solving problems, and love assisting customers, this is the perfect opportunity to build your career in the travel industry. Role Overview: As a Travel Agent, you'll assist travelers before, during, and after their trips, ensuring every journey runs as smoothly as possible. From managing reservations and itinerary changes to resolving travel-related concerns, you'll provide professional support across multiple communication channels while delivering an exceptional customer experience. Key Responsibilities: Deliver exceptional customer support via phone, email, live chat, and other digital communication channels. Assist customers with reservations, booking changes, cancellations, and a variety of travel-related requests. Provide accurate information about flights, accommodations, transportation services, travel policies, and additional travel products. Resolve customer inquiries and issues efficiently while ensuring a positive and personalized service experience. Manage customer cases in line with company procedures, escalating complex situations when necessary. Maintain accurate records of customer interactions, actions taken, and case resolutions using internal systems. Handle customer concerns with empathy, professionalism, and a solution-focused approach. Stay informed about travel services, company policies, industry trends, and new products through continuous learning. Collaborate with internal teams and travel partners to deliver timely and effective solutions for customers. Requirements: Language Skills: Fluent in French (C1/C2 level) and English (B2 level)Eligibility: EU citizenship or valid Portuguese residency cardExperience: Minimum 1 year of experience in Customer SupportSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why join us: Competitive Salary: Your expertise and dedication are rewardedLanguage Bonus: Additional rewards for your language proficiencyMeal Allowance: Daily support during your work hoursHealth & Life Insurance: Comprehensive benefits for your well-beingCollaborative Team: Be part of a communicative and supportive work environmentRelocation Assistance: Smooth transition support for your moveOnsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Begin Your Career in Travel Agent!

Begin Your Career in Travel Agent!

Passionate about travel and helping others? Join a global, customer-centric team where you'll play a key role in delivering outstanding travel experiences. If you thrive in a fast-paced environment, enjoy solving problems, and love assisting customers, this is the perfect opportunity to build your career in the travel industry.

Role Overview:

Role Overview:

As a Travel Agent, you'll assist travelers before, during, and after their trips, ensuring every journey runs as smoothly as possible. From managing reservations and itinerary changes to resolving travel-related concerns, you'll provide professional support across multiple communication channels while delivering an exceptional customer experience.

Travel Agent

Key Responsibilities:

Key Responsibilities:

• Deliver exceptional customer support via phone, email, live chat, and other digital communication channels.
• Assist customers with reservations, booking changes, cancellations, and a variety of travel-related requests.
• Provide accurate information about flights, accommodations, transportation services, travel policies, and additional travel products.
• Resolve customer inquiries and issues efficiently while ensuring a positive and personalized service experience.
• Manage customer cases in line with company procedures, escalating complex situations when necessary.
• Maintain accurate records of customer interactions, actions taken, and case resolutions using internal systems.
• Handle customer concerns with empathy, professionalism, and a solution-focused approach.
• Stay informed about travel services, company policies, industry trends, and new products through continuous learning.
• Collaborate with internal teams and travel partners to deliver timely and effective solutions for customers.

Requirements:

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)

Language Skills:

• Eligibility: EU citizenship or valid Portuguese residency card

Eligibility:

• Experience: Minimum 1 year of experience in Customer Support

Experience:

• Skills: Strong analytical, creative, and communication abilities

Skills:

• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Mindset:

Why join us:

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded

Competitive Salary

• Language Bonus: Additional rewards for your language proficiency

Language Bonus

• Meal Allowance: Daily support during your work hours

Meal Allowance

• Health & Life Insurance: Comprehensive benefits for your well-being

Health & Life Insurance

• Collaborative Team: Be part of a communicative and supportive work environment

Collaborative Team

• Relocation Assistance: Smooth transition support for your move

Relocation Assistance

• Onsite Work Environment: Be part of a supportive and communicative team

Onsite Work Environment:

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Ready to Take Your Career to the Next Level?