Job description
Join Workster as a French-speaking Business Travel Consultant, working remotely from Portugal. We are looking for dynamic individuals who have a passion for travel and delivering exceptional customer service.
Key Responsibilities
- Offer top-notch service to French-speaking business travellers by arranging travel plans, including flights, hotels, and car rentals.
- Ensure compliance with corporate travel policies and align with client preferences when organising travel.
- Maintain detailed records of travel arrangements and promptly address any client issues or changes.
- Listen actively to client requirements to provide customised travel solutions and expert advice.
- Manage urgent travel requests and amendments, ensuring swift resolutions to minimise client disruptions.
- Collaborate with team members and departments to deliver cohesive service to clients.
- Stay informed of the latest travel industry trends to offer enhanced service quality.
Qualifications and Skills
- Fluency in French and English, both spoken and written; knowledge of additional languages is beneficial.
- Experience in travel consultancy or a similar customer service role is desirable.
- Strong communication skills with a focus on empathy and customer-centric service.
- Excellent organisational abilities with expertise in handling multiple priorities efficiently.
- Familiarity with Global Distribution Systems (GDS) like Amadeus or Sabre is an advantage.
- Tech-savvy, with the ability to quickly learn and adapt to new technologies and systems.
Benefits and Career Opportunities
- Competitive salary with potential performance-linked bonuses.
- Flexible work-from-home environment encouraging remote collaboration.
- Inclusive and diverse workplace that prioritises team well-being.
- Regular training and development workshops to enhance career growth and skills.
- Comprehensive health and wellness benefits, including private medical insurance.
- Generous holiday entitlement and opportunities for advancement within the company.
If you have a zest for travel, innovation, and exceptional customer service, we invite you to apply and join our vibrant team.