Finance Services Engagement Manager

Senior Operations Manager - Finance Services Engagement Manager Location: Houston, TXOn-SiteAs a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:

Senior Operations Manager - Finance Services Engagement ManagerSenior Operations Manager - Finance Services Engagement ManagerSenior Operations Manager - Finance Services Engagement ManagerSenior Operations Manager - FinanceSenior Operations Manager - FinanceSenior Operations Manager - FinanceServicesServicesServicesEngagement ManagerEngagement ManagerEngagement ManagerLocation: Houston, TXLocation: Houston, TXLocation: Houston, TXLocation: Houston, TXLocation: Houston, TXLocation: Houston, TXOn-SiteOn-SiteOn-SiteOn-SiteOn-SiteOn-SiteAs a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:As a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:As a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:As a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:As a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:As a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:

• Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.

Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.

• Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.

Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.

• Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.

Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.

• Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.

Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.

• Conduct competitive analysis and market assessments for assigned client portfolios.

Conduct competitive analysis and market assessments for assigned client portfolios.Conduct competitive analysis and market assessments for assigned client portfolios.Conduct competitive analysis and market assessments for assigned client portfolios.Conduct competitive analysis and market assessments for assigned client portfolios.Conduct competitive analysis and market assessments for assigned client portfolios.Conduct competitive analysis and market assessments for assigned client portfolios.Client Relationship ManagementClient Relationship ManagementClient Relationship ManagementClient Relationship ManagementClient Relationship ManagementClient Relationship Management

• Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.

Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.

• Lead executive meetings, customer visits, governance reviews, and engagement activities.

Lead executive meetings, customer visits, governance reviews, and engagement activities.Lead executive meetings, customer visits, governance reviews, and engagement activities.Lead executive meetings, customer visits, governance reviews, and engagement activities.Lead executive meetings, customer visits, governance reviews, and engagement activities.Lead executive meetings, customer visits, governance reviews, and engagement activities.Lead executive meetings, customer visits, governance reviews, and engagement activities.

• Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.

Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.

• Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.

Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.

• Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.

Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.

• Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.

Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.Leadership & People ManagementLeadership & People ManagementLeadership & People ManagementLeadership & People ManagementLeadership & People ManagementLeadership & People Management

• Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.

Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.

• Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.

Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.

• Provide technical and managerial guidance to solution development and delivery teams.

Provide technical and managerial guidance to solution development and delivery teams.Provide technical and managerial guidance to solution development and delivery teams.Provide technical and managerial guidance to solution development and delivery teams.Provide technical and managerial guidance to solution development and delivery teams.Provide technical and managerial guidance to solution development and delivery teams.Provide technical and managerial guidance to solution development and delivery teams.

• Support employee development through coaching, mentoring, training programs, and performance management processes.

Support employee development through coaching, mentoring, training programs, and performance management processes.Support employee development through coaching, mentoring, training programs, and performance management processes.Support employee development through coaching, mentoring, training programs, and performance management processes.Support employee development through coaching, mentoring, training programs, and performance management processes.Support employee development through coaching, mentoring, training programs, and performance management processes.Support employee development through coaching, mentoring, training programs, and performance management processes.

• Participate in recruiting activities, including leading interview panels for senior-level positions.

Participate in recruiting activities, including leading interview panels for senior-level positions.Participate in recruiting activities, including leading interview panels for senior-level positions.Participate in recruiting activities, including leading interview panels for senior-level positions.Participate in recruiting activities, including leading interview panels for senior-level positions.Participate in recruiting activities, including leading interview panels for senior-level positions.Participate in recruiting activities, including leading interview panels for senior-level positions.

• Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.

Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.

• Facilitate executive-level meetings to identify and develop new business opportunities.

Facilitate executive-level meetings to identify and develop new business opportunities.Facilitate executive-level meetings to identify and develop new business opportunities.Facilitate executive-level meetings to identify and develop new business opportunities.Facilitate executive-level meetings to identify and develop new business opportunities.Facilitate executive-level meetings to identify and develop new business opportunities.Facilitate executive-level meetings to identify and develop new business opportunities.

• Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.

Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.

• Acts as a strategic advisor to internal and external stakeholders.

Acts as a strategic advisor to internal and external stakeholders.Acts as a strategic advisor to internal and external stakeholders.Acts as a strategic advisor to internal and external stakeholders.Acts as a strategic advisor to internal and external stakeholders.Acts as a strategic advisor to internal and external stakeholders.Acts as a strategic advisor to internal and external stakeholders.

• Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.

Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.

• Works closely with senior organizational leadership to align operational strategies with business goals

Works closely with senior organizational leadership to align operational strategies with business goalsWorks closely with senior organizational leadership to align operational strategies with business goalsWorks closely with senior organizational leadership to align operational strategies with business goalsWorks closely with senior organizational leadership to align operational strategies with business goalsWorks closely with senior organizational leadership to align operational strategies with business goalsWorks closely with senior organizational leadership to align operational strategies with business goals

• Expand organizational presence across client business units and departments through strategic account planning.

Expand organizational presence across client business units and departments through strategic account planning.Expand organizational presence across client business units and departments through strategic account planning.Expand organizational presence across client business units and departments through strategic account planning.Expand organizational presence across client business units and departments through strategic account planning.Expand organizational presence across client business units and departments through strategic account planning.Expand organizational presence across client business units and departments through strategic account planning.

• Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.

Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.

• Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.

Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.

• Direct teams in solution definition, business case development, and strategic customer engagement.

Direct teams in solution definition, business case development, and strategic customer engagement.Direct teams in solution definition, business case development, and strategic customer engagement.Direct teams in solution definition, business case development, and strategic customer engagement.Direct teams in solution definition, business case development, and strategic customer engagement.Direct teams in solution definition, business case development, and strategic customer engagement.Direct teams in solution definition, business case development, and strategic customer engagement.Operational Management & GovernanceOperational Management & GovernanceOperational Management & GovernanceOperational Management & GovernanceOperational Management & GovernanceOperational Management & Governance

• Exercise decision-making authority over day-to-day finance operations, account management, and program execution.

Exercise decision-making authority over day-to-day finance operations, account management, and program execution.Exercise decision-making authority over day-to-day finance operations, account management, and program execution.Exercise decision-making authority over day-to-day finance operations, account management, and program execution.Exercise decision-making authority over day-to-day finance operations, account management, and program execution.Exercise decision-making authority over day-to-day finance operations, account management, and program execution.Exercise decision-making authority over day-to-day finance operations, account management, and program execution.

• Establish project objectives, schedules, budgets, quality standards, and performance targets.

Establish project objectives, schedules, budgets, quality standards, and performance targets.Establish project objectives, schedules, budgets, quality standards, and performance targets.Establish project objectives, schedules, budgets, quality standards, and performance targets.Establish project objectives, schedules, budgets, quality standards, and performance targets.Establish project objectives, schedules, budgets, quality standards, and performance targets.Establish project objectives, schedules, budgets, quality standards, and performance targets.

• Develop and execute operational action plans to support customer and business objectives.

Develop and execute operational action plans to support customer and business objectives.Develop and execute operational action plans to support customer and business objectives.Develop and execute operational action plans to support customer and business objectives.Develop and execute operational action plans to support customer and business objectives.Develop and execute operational action plans to support customer and business objectives.Develop and execute operational action plans to support customer and business objectives.

• Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.

Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.

• Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.

Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.

• Provide feedback on assignments and deliverables to maintain alignment with customer expectations.

Provide feedback on assignments and deliverables to maintain alignment with customer expectations.Provide feedback on assignments and deliverables to maintain alignment with customer expectations.Provide feedback on assignments and deliverables to maintain alignment with customer expectations.Provide feedback on assignments and deliverables to maintain alignment with customer expectations.Provide feedback on assignments and deliverables to maintain alignment with customer expectations.Provide feedback on assignments and deliverables to maintain alignment with customer expectations.

• Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.

Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.

• Lead risk management, compliance monitoring, and escalation resolution activities.

Lead risk management, compliance monitoring, and escalation resolution activities.Lead risk management, compliance monitoring, and escalation resolution activities.Lead risk management, compliance monitoring, and escalation resolution activities.Lead risk management, compliance monitoring, and escalation resolution activities.Lead risk management, compliance monitoring, and escalation resolution activities.Lead risk management, compliance monitoring, and escalation resolution activities.Basic QualificationsBasic QualificationsBasic QualificationsBasic QualificationsBasic QualificationsBasic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 9 years of experience in job description.

At least 9 years of experience in job description.At least 9 years of experience in job description.At least 9 years of experience in job description.At least 9 years of experience in job description.At least 9 years of experience in job description.At least 9 years of experience in job description.At least 9 years of experience in job description.At least 9 years of experience in job description.Preferred skills and experiencePreferred skills and experiencePreferred skills and experiencePreferred skills and experiencePreferred skills and experiencePreferred skills and experiencePreferred skills and experience

• Strategic account management and client relationship management

Strategic account management and client relationship managementStrategic account management and client relationship managementStrategic account management and client relationship managementStrategic account management and client relationship managementStrategic account management and client relationship managementStrategic account management and client relationship management

• Proposal development and contract management

Proposal development and contract managementProposal development and contract managementProposal development and contract managementProposal development and contract managementProposal development and contract managementProposal development and contract management

• Customer success and stakeholder engagement

Customer success and stakeholder engagementCustomer success and stakeholder engagementCustomer success and stakeholder engagementCustomer success and stakeholder engagementCustomer success and stakeholder engagementCustomer success and stakeholder engagement

• Risk management and escalation management

Risk management and escalation managementRisk management and escalation managementRisk management and escalation managementRisk management and escalation managementRisk management and escalation managementRisk management and escalation management

• Team leadership and people management

Team leadership and people managementTeam leadership and people managementTeam leadership and people managementTeam leadership and people managementTeam leadership and people managementTeam leadership and people management

• Supply chain and procurement domain knowledge

Supply chain and procurement domain knowledgeSupply chain and procurement domain knowledgeSupply chain and procurement domain knowledgeSupply chain and procurement domain knowledgeSupply chain and procurement domain knowledgeSupply chain and procurement domain knowledge

• Cross-functional collaboration

Cross-functional collaborationCross-functional collaborationCross-functional collaborationCross-functional collaborationCross-functional collaborationCross-functional collaboration