Roles and Responsibilities:Primary Skill RequiredHands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Detailed Description of project/Requirement Description
Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:
Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Primary Skill RequiredPrimary Skill RequiredPrimary Skill RequiredPrimary Skill RequiredPrimary Skill RequiredPrimary Skill RequiredHands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Detailed Description of project/Requirement DescriptionDetailed Description of project/Requirement DescriptionDetailed Description of project/Requirement DescriptionDetailed Description of project/Requirement DescriptionDetailed Description of project/Requirement DescriptionDetailed Description of project/Requirement Description
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution
Hardware/software troubleshooting and resolutionHardware/software troubleshooting and resolutionHardware/software troubleshooting and resolutionHardware/software troubleshooting and resolutionHardware/software troubleshooting and resolutionHardware/software troubleshooting and resolutionHardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesOffer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesOffer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesOffer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesOffer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesOffer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesOffer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- L1 level network troubleshooting and resolution for LAN Connectivity
L1 level network troubleshooting and resolution for LAN ConnectivityL1 level network troubleshooting and resolution for LAN ConnectivityL1 level network troubleshooting and resolution for LAN ConnectivityL1 level network troubleshooting and resolution for LAN ConnectivityL1 level network troubleshooting and resolution for LAN ConnectivityL1 level network troubleshooting and resolution for LAN ConnectivityL1 level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to Backend team for Network/Server/application issue
Hands & feet support to Backend team for Network/Server/application issueHands & feet support to Backend team for Network/Server/application issueHands & feet support to Backend team for Network/Server/application issueHands & feet support to Backend team for Network/Server/application issueHands & feet support to Backend team for Network/Server/application issueHands & feet support to Backend team for Network/Server/application issueHands & feet support to Backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
Working with vendor support contacts to resolve technical issuesWorking with vendor support contacts to resolve technical issuesWorking with vendor support contacts to resolve technical issuesWorking with vendor support contacts to resolve technical issuesWorking with vendor support contacts to resolve technical issuesWorking with vendor support contacts to resolve technical issuesWorking with vendor support contacts to resolve technical issues
- Labelling Racks & devices
Labelling Racks & devicesLabelling Racks & devicesLabelling Racks & devicesLabelling Racks & devicesLabelling Racks & devicesLabelling Racks & devicesLabelling Racks & devices
Server mounting/movementServer mounting/movementServer mounting/movementServer mounting/movementServer mounting/movementServer mounting/movementServer mounting/movement
- Network & Sharing printer installation
Network & Sharing printer installationNetwork & Sharing printer installationNetwork & Sharing printer installationNetwork & Sharing printer installationNetwork & Sharing printer installationNetwork & Sharing printer installationNetwork & Sharing printer installation
- Knowledge of Office 365 support
Knowledge of Office 365 supportKnowledge of Office 365 supportKnowledge of Office 365 supportKnowledge of Office 365 supportKnowledge of Office 365 supportKnowledge of Office 365 supportKnowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
Coverage/compliance software installation and troubleshootingCoverage/compliance software installation and troubleshootingCoverage/compliance software installation and troubleshootingCoverage/compliance software installation and troubleshootingCoverage/compliance software installation and troubleshootingCoverage/compliance software installation and troubleshootingCoverage/compliance software installation and troubleshooting
Good communication skillGood communication skillGood communication skillGood communication skillGood communication skillGood communication skillGood communication skill
- Good Knowledge of DHCP, DNS.
Good Knowledge of DHCP, DNS.Good Knowledge of DHCP, DNS.Good Knowledge of DHCP, DNS.Good Knowledge of DHCP, DNS.Good Knowledge of DHCP, DNS.Good Knowledge of DHCP, DNS.Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
Maintain IT inventory, coordinate vendor support, and assist with procurementMaintain IT inventory, coordinate vendor support, and assist with procurementMaintain IT inventory, coordinate vendor support, and assist with procurementMaintain IT inventory, coordinate vendor support, and assist with procurementMaintain IT inventory, coordinate vendor support, and assist with procurementMaintain IT inventory, coordinate vendor support, and assist with procurementMaintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devicesSupport Mac devicesSupport Mac devicesSupport Mac devicesSupport Mac devicesSupport Mac devicesSupport Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
Strictly adhere to defined Service Level Agreements (SLA’s)Strictly adhere to defined Service Level Agreements (SLA’s)Strictly adhere to defined Service Level Agreements (SLA’s)Strictly adhere to defined Service Level Agreements (SLA’s)Strictly adhere to defined Service Level Agreements (SLA’s)Strictly adhere to defined Service Level Agreements (SLA’s)Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities as required
Support recurring meetings, events, and after-hours activities as requiredSupport recurring meetings, events, and after-hours activities as requiredSupport recurring meetings, events, and after-hours activities as requiredSupport recurring meetings, events, and after-hours activities as requiredSupport recurring meetings, events, and after-hours activities as requiredSupport recurring meetings, events, and after-hours activities as requiredSupport recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Documenting incidents, problems, and resolutions for future reference and for the knowledge baseDocumenting incidents, problems, and resolutions for future reference and for the knowledge baseDocumenting incidents, problems, and resolutions for future reference and for the knowledge baseDocumenting incidents, problems, and resolutions for future reference and for the knowledge baseDocumenting incidents, problems, and resolutions for future reference and for the knowledge baseDocumenting incidents, problems, and resolutions for future reference and for the knowledge baseDocumenting incidents, problems, and resolutions for future reference and for the knowledge base
About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
About UsEEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.