Field Services Engineer

00070647092

Date published Sep 24 2026

Sep 24 2026

Location Calgary, AB-933 17 Ave SW / Canada

Calgary, AB-933 17 Ave SW / Canada

Calgary, AB-933 17 Ave SW

Canada

Job category IT Infrastructure

IT Infrastructure

IT Infrastructure

Work model Hybrid

Hybrid

Hybrid

Role: Field Support Engineer*Please note, this role is not able to offer visa transfer or sponsorship now or in the future* 1. End User Support• Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.• Troubleshoot hardware, software, operating system, and connectivity issues.• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.• Assist users with VPN, Wi-Fi, MFA, and access-related issues.2. Incident & Service Request Management• Respond to incidents and service requests within agreed SLA timelines.• Perform ticket triage, diagnosis, troubleshooting, and resolution.• Escalate unresolved issues to specialized support teams with complete troubleshooting details.• Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.3. Field Services & Deskside Support• Provide onsite support for office locations requiring physical intervention.• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.• Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.• Act as a customer-facing point of contact for onsite technical issues.4. Endpoint Lifecycle Management• Perform device imaging, deployment, refresh, and decommissioning.• Install, configure, and upgrade operating systems and applications.• Maintain asset inventory and CMDB accuracy.• Support laptop provisioning and deployment activities. Compensation: We are offering between $67,000 – $74,000. Applications will be accepted until Oct 12, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Additional employment informationCompensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Apply now Save Saved Share

Role: Field Support Engineer*Please note, this role is not able to offer visa transfer or sponsorship now or in the future* 1. End User Support• Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.• Troubleshoot hardware, software, operating system, and connectivity issues.• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.• Assist users with VPN, Wi-Fi, MFA, and access-related issues.2. Incident & Service Request Management• Respond to incidents and service requests within agreed SLA timelines.• Perform ticket triage, diagnosis, troubleshooting, and resolution.• Escalate unresolved issues to specialized support teams with complete troubleshooting details.• Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.3. Field Services & Deskside Support• Provide onsite support for office locations requiring physical intervention.• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.• Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.• Act as a customer-facing point of contact for onsite technical issues.4. Endpoint Lifecycle Management• Perform device imaging, deployment, refresh, and decommissioning.• Install, configure, and upgrade operating systems and applications.• Maintain asset inventory and CMDB accuracy.• Support laptop provisioning and deployment activities. Compensation: We are offering between $67,000 – $74,000. Applications will be accepted until Oct 12, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Additional employment informationCompensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Apply now Save Saved Share

Role: Field Support Engineer*Please note, this role is not able to offer visa transfer or sponsorship now or in the future* 1. End User Support• Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.• Troubleshoot hardware, software, operating system, and connectivity issues.• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.• Assist users with VPN, Wi-Fi, MFA, and access-related issues.2. Incident & Service Request Management• Respond to incidents and service requests within agreed SLA timelines.• Perform ticket triage, diagnosis, troubleshooting, and resolution.• Escalate unresolved issues to specialized support teams with complete troubleshooting details.• Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.3. Field Services & Deskside Support• Provide onsite support for office locations requiring physical intervention.• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.• Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.• Act as a customer-facing point of contact for onsite technical issues.4. Endpoint Lifecycle Management• Perform device imaging, deployment, refresh, and decommissioning.• Install, configure, and upgrade operating systems and applications.• Maintain asset inventory and CMDB accuracy.• Support laptop provisioning and deployment activities. Compensation: We are offering between $67,000 – $74,000. Applications will be accepted until Oct 12, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Additional employment informationCompensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Role: Field Support Engineer

Role: Field

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

1. End User Support

1. End User Support

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.

• Troubleshoot hardware, software, operating system, and connectivity issues.

• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.

• Assist users with VPN, Wi-Fi, MFA, and access-related issues.

2. Incident & Service Request Management

2. Incident & Service Request Management

• Respond to incidents and service requests within agreed SLA timelines.

• Perform ticket triage, diagnosis, troubleshooting, and resolution.

• Escalate unresolved issues to specialized support teams with complete troubleshooting details.

• Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.

3. Field Services & Deskside Support

3. Field Services & Deskside Support

• Provide onsite support for office locations requiring physical intervention.

• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.

• Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.

• Act as a customer-facing point of contact for onsite technical issues.

4. Endpoint Lifecycle Management

4. Endpoint Lifecycle Management

• Perform device imaging, deployment, refresh, and decommissioning.

• Install, configure, and upgrade operating systems and applications.

• Maintain asset inventory and CMDB accuracy.

• Support laptop provisioning and deployment activities.

Compensation: We are offering between $67,000 – $74,000. Applications will be accepted until Oct 12, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Compensation

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Disclaimer

Additional employment informationCompensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Additional employment information

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.