Field Service Engineer

We are looking for a Field Service Engineer, who will support our customer and our team in Agrate Brianza (Monza, Italy), guaranteeing the best performance of Applied Material's Equipment. Key Responsibilities: * Management of equipment performance and supply of spare parts * Implement and guarantee all levels of preventative and corrective maintenance within timelines * Supporting in Troubleshooting activities and fix technical issues on equipment. * Diagnoses and resolves hardware issues through understanding of software and process data as needed. * Performs upgrades and retrofits on equipment. * Ensures that the team apply the correct procedures and checklist for maintenance both corrective and preventive * Understands and implement correct work methodologies and procedures as per company and customer quality standards. * Anticipates and responds to equipment issues and escalations in a timely manner * Collaborates and communicates with company stakeholders * Participates in internal and customer meetings. * Within assigned scope, assist management in operation of site service business. * Assists Applied Materials field management in establishing and achieving objectives for assigned account. * Keeps field management informed on customer perception of system performance. * Takes initiative to avoid and resolve customer problems. * May occasionally initiate projects to drive down costs or increase uptime. Availabilities: * After training availability to work in shift: 4 days IN and 4 days OFF * Willing to travel for trainings or supporting other teams occasionally (national or international) 20% of time per year. Soft Skills: * Ability into interact in a professional manner with colleagues and customers * Communicates and presents effectively technical content in a clear manner during customer meetings * Oriented to team leading and service to customers * Objective and data driven approach * Plan and organize work tasks properly and by priorities * Ability to communicate in a global organization * Explains technical information within the team and with supporting AMAT network of experts Computer Skills: * minimum capabilities required: Outlook, MS Office (Excel, PowerPoint, etc.) * additional capabilities welcomed: advanced software skills, industrial automation, problem solving through software analysis, software coding, Server administration, Computer analyst. Education: * University Degree in Engineering with limited experience or ITS - Post Diploma in Factory Automation/Mechatronics. ## Qualifications ### Education: Associate's Degree (Required), Bachelor's Degree (Required) ### Skills ### Certifications: ### Languages: English (Required), Italian (Required) ### Years of Experience: 1 - 2 Years ### Work Experience: ## Additional Information ### ### Shift: Non Exempt (Italy) ### ### Travel: Yes, 20% of the Time ### ### Relocation Eligible: No ### Referral Payment Plan: None Salary Range: €32.000,00 - €44.000,00 The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.