Job description
Jobs at IONNA LLC Field Service Coordinator – Remote Remote, CA Category: Operations Type: Full-time Min. Experience: Some Experience Reports To: Field Service Manager This role requires a full-time online presence from 2pm -11pm EST: Monday, Tuesday, Wednesday, Saturday, Sunday. Target Base Range for this role is $65k-$80k, dependent upon experience. Mission: Repair Chargers Onsite KPIs: Ontime delivery: Onsite within SLA Mean time to Repair (MTTR) Onsite: <3 hours Yield: 95% success rate on site visits resolving issues Job Summary The Field Service Coordinator is responsible for scheduling, dispatching, and coordinating field service technicians. The ideal candidate is a highly motivated individual who is looking to join a high performance team and contribute to the success of field service operations within IONNA. Key Responsibilities Schedule and dispatch field service technicians to meet all SLAs during Weekends and assigned weekdays. Monitor and manage daily service activities to ensure adherence to service level agreements (SLAs). Track technician status, job progress, and completion through field service management systems. Maintain accurate service records, work orders, customer information, and documentation. Communicate with technicians to provide job details, technical information, and scheduling updates. Collaborate with inventory and logistics teams to ensure parts, tools, and equipment are available for scheduled service activities. Ship all necessary parts to ensure on time resolution in the field. Run reoccurring inventory counts to ensure full Review completed work orders for accuracy, completeness, and proper closure. Prepare and distribute service reports, performance metrics, and operational updates. Required Qualifications A minimum of 2 years of experience in service coordination, dispatching, scheduling, customer service, or a related field. Ability to consistently work weekends and specific weekdays (Weekend coverage is a key component of this role) Experience working within field service, maintenance, technical support, facilities management, or similar environments. Proficiency with Salesforce CRM. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Ability to lift parts up to 50lbs. IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location. We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Apply for this job First name Last name Email address Location Phone number Resume Attach resume Attach another file Attach file Add another What are your hours of availability? monday tuesday wednesday thursday friday saturday sunday What are your salary requirements? What is your earliest start date? Are you willing to work evenings? Yes No Are you willing to work weekends? Yes No Which option best describes your ability to meet the required online schedule for this role? Which option best describes your current U.S. work authorization status? Which option best describes your experience with service coordination, dispatching, scheduling, customer service, or a related field? Which option best describes your experience in field service, maintenance, technical support, facilities management, or a similar environment? Which option best describes your experience using Salesforce CRM or a similar system? Which option best describes your actual experience coordinating multiple technicians, service requests, schedules, or work orders at the same time? Linkedin url Should be {http://www.linkedin.com/pub/[member-name/]x/y/z} or {http://www.linkedin.com/in/string}
Reports To: Field Service Manager This role requires a full-time online presence from 2pm -11pm EST: Monday, Tuesday, Wednesday, Saturday, Sunday. Target Base Range for this role is $65k-$80k, dependent upon experience. Mission: Repair Chargers Onsite KPIs: Ontime delivery: Onsite within SLA Mean time to Repair (MTTR) Onsite: <3 hours Yield: 95% success rate on site visits resolving issues Job Summary The Field Service Coordinator is responsible for scheduling, dispatching, and coordinating field service technicians. The ideal candidate is a highly motivated individual who is looking to join a high performance team and contribute to the success of field service operations within IONNA. Key Responsibilities Schedule and dispatch field service technicians to meet all SLAs during Weekends and assigned weekdays. Monitor and manage daily service activities to ensure adherence to service level agreements (SLAs). Track technician status, job progress, and completion through field service management systems. Maintain accurate service records, work orders, customer information, and documentation. Communicate with technicians to provide job details, technical information, and scheduling updates. Collaborate with inventory and logistics teams to ensure parts, tools, and equipment are available for scheduled service activities. Ship all necessary parts to ensure on time resolution in the field. Run reoccurring inventory counts to ensure full Review completed work orders for accuracy, completeness, and proper closure. Prepare and distribute service reports, performance metrics, and operational updates. Required Qualifications A minimum of 2 years of experience in service coordination, dispatching, scheduling, customer service, or a related field. Ability to consistently work weekends and specific weekdays (Weekend coverage is a key component of this role) Experience working within field service, maintenance, technical support, facilities management, or similar environments. Proficiency with Salesforce CRM. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Ability to lift parts up to 50lbs. IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location. We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Apply for this job First name Last name Email address Location Phone number Resume Attach resume Attach another file Attach file Add another What are your hours of availability? monday tuesday wednesday thursday friday saturday sunday What are your salary requirements? What is your earliest start date? Are you willing to work evenings? Yes No Are you willing to work weekends? Yes No Which option best describes your ability to meet the required online schedule for this role? Which option best describes your current U.S. work authorization status? Which option best describes your experience with service coordination, dispatching, scheduling, customer service, or a related field? Which option best describes your experience in field service, maintenance, technical support, facilities management, or a similar environment? Which option best describes your experience using Salesforce CRM or a similar system? Which option best describes your actual experience coordinating multiple technicians, service requests, schedules, or work orders at the same time?
Reports To: Field Service Manager This role requires a full-time online presence from 2pm -11pm EST: Monday, Tuesday, Wednesday, Saturday, Sunday. Target Base Range for this role is $65k-$80k, dependent upon experience. Mission: Repair Chargers Onsite KPIs: Ontime delivery: Onsite within SLA Mean time to Repair (MTTR) Onsite: <3 hours Yield: 95% success rate on site visits resolving issues Job Summary The Field Service Coordinator is responsible for scheduling, dispatching, and coordinating field service technicians. The ideal candidate is a highly motivated individual who is looking to join a high performance team and contribute to the success of field service operations within IONNA. Key Responsibilities Schedule and dispatch field service technicians to meet all SLAs during Weekends and assigned weekdays. Monitor and manage daily service activities to ensure adherence to service level agreements (SLAs). Track technician status, job progress, and completion through field service management systems. Maintain accurate service records, work orders, customer information, and documentation. Communicate with technicians to provide job details, technical information, and scheduling updates. Collaborate with inventory and logistics teams to ensure parts, tools, and equipment are available for scheduled service activities. Ship all necessary parts to ensure on time resolution in the field. Run reoccurring inventory counts to ensure full Review completed work orders for accuracy, completeness, and proper closure. Prepare and distribute service reports, performance metrics, and operational updates. Required Qualifications A minimum of 2 years of experience in service coordination, dispatching, scheduling, customer service, or a related field. Ability to consistently work weekends and specific weekdays (Weekend coverage is a key component of this role) Experience working within field service, maintenance, technical support, facilities management, or similar environments. Proficiency with Salesforce CRM. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Ability to lift parts up to 50lbs. IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location. We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Apply for this job First name Last name Email address Location Phone number Resume Attach resume Attach another file Attach file Add another What are your hours of availability? monday tuesday wednesday thursday friday saturday sunday What are your salary requirements? What is your earliest start date? Are you willing to work evenings? Yes No Are you willing to work weekends? Yes No Which option best describes your ability to meet the required online schedule for this role? Which option best describes your current U.S. work authorization status? Which option best describes your experience with service coordination, dispatching, scheduling, customer service, or a related field? Which option best describes your experience in field service, maintenance, technical support, facilities management, or a similar environment? Which option best describes your experience using Salesforce CRM or a similar system? Which option best describes your actual experience coordinating multiple technicians, service requests, schedules, or work orders at the same time?
Reports To: Field Service Manager This role requires a full-time online presence from 2pm -11pm EST: Monday, Tuesday, Wednesday, Saturday, Sunday. Target Base Range for this role is $65k-$80k, dependent upon experience. Mission: Repair Chargers Onsite KPIs: Ontime delivery: Onsite within SLA Mean time to Repair (MTTR) Onsite: <3 hours Yield: 95% success rate on site visits resolving issues Job Summary The Field Service Coordinator is responsible for scheduling, dispatching, and coordinating field service technicians. The ideal candidate is a highly motivated individual who is looking to join a high performance team and contribute to the success of field service operations within IONNA. Key Responsibilities Schedule and dispatch field service technicians to meet all SLAs during Weekends and assigned weekdays. Monitor and manage daily service activities to ensure adherence to service level agreements (SLAs). Track technician status, job progress, and completion through field service management systems. Maintain accurate service records, work orders, customer information, and documentation. Communicate with technicians to provide job details, technical information, and scheduling updates. Collaborate with inventory and logistics teams to ensure parts, tools, and equipment are available for scheduled service activities. Ship all necessary parts to ensure on time resolution in the field. Run reoccurring inventory counts to ensure full Review completed work orders for accuracy, completeness, and proper closure. Prepare and distribute service reports, performance metrics, and operational updates. Required Qualifications A minimum of 2 years of experience in service coordination, dispatching, scheduling, customer service, or a related field. Ability to consistently work weekends and specific weekdays (Weekend coverage is a key component of this role) Experience working within field service, maintenance, technical support, facilities management, or similar environments. Proficiency with Salesforce CRM. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Ability to lift parts up to 50lbs. IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location. We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
Reports To: Field Service Manager
Reports To: Field Service Manager
This role requires a full-time online presence from 2pm -11pm EST:
This role requires a full-time online presence from 2pm -11pm EST:
Monday, Tuesday, Wednesday, Saturday, Sunday.
Monday, Tuesday, Wednesday, Saturday, Sunday.
Target Base Range for this role is $65k-$80k, dependent upon experience.
Target Base Range for this role is $65k-$80k, dependent upon experience.
Mission:
Mission:
Repair Chargers Onsite
KPIs:
KPIs:
Ontime delivery: Onsite within SLA
Mean time to Repair (MTTR) Onsite: <3 hours
Yield: 95% success rate on site visits resolving issues
Job Summary
Job Summary
Job Summary
The Field Service Coordinator is responsible for scheduling, dispatching, and coordinating field service technicians. The ideal candidate is a highly motivated individual who is looking to join a high performance team and contribute to the success of field service operations within IONNA.
The Field Service Coordinator is responsible for scheduling, dispatching, and coordinating field service technicians. The ideal candidate is a highly motivated individual who is looking to join a high performance team and contribute to the success of field service operations within IONNA.
Key Responsibilities
Key Responsibilities
Key Responsibilities
Schedule and dispatch field service technicians to meet all SLAs during Weekends and assigned weekdays.
Schedule and dispatch field service technicians to meet all SLAs during Weekends and assigned weekdays.
Monitor and manage daily service activities to ensure adherence to service level agreements (SLAs).
Monitor and manage daily service activities to ensure adherence to service level agreements (SLAs).
Track technician status, job progress, and completion through field service management systems.
Track technician status, job progress, and completion through field service management systems.
Maintain accurate service records, work orders, customer information, and documentation.
Maintain accurate service records, work orders, customer information, and documentation.
Communicate with technicians to provide job details, technical information, and scheduling updates.
Communicate with technicians to provide job details, technical information, and scheduling updates.
Collaborate with inventory and logistics teams to ensure parts, tools, and equipment are available for scheduled service activities.
Collaborate with inventory and logistics teams to ensure parts, tools, and equipment are available for scheduled service activities.
Ship all necessary parts to ensure on time resolution in the field.
Ship all necessary parts to ensure on time resolution in the field.
Run reoccurring inventory counts to ensure full
Run reoccurring inventory counts to ensure full
Review completed work orders for accuracy, completeness, and proper closure.
Review completed work orders for accuracy, completeness, and proper closure.
Prepare and distribute service reports, performance metrics, and operational updates.
Prepare and distribute service reports, performance metrics, and operational updates.