Job description
Job description
What You'll Be Doing
Sales & Business Performance
Provide regular, hands-on coaching to store teams to improve sales productivity and achieve sales target.
Analyze sales data, identify performance gaps, and implement action plans to drive improvements.
Customer Experience & Brand Standards
Ensure stores consistently deliver the Swatch customer experience.
Monitor and address customer service issues, implementing improvements where necessary.
Uphold brand presentation standards, particularly in store environment and visual merchandising.
People Development &; Leadership
Lead, coach, and develop store managers and assistant managers to strengthen leadership capabilities.
Identify training needs and work with Swatch Trainer and/or HR to implement effective training programs.
Drive succession planning and talent pipeline development for future store leaders.
Foster a strong performance-driven culture aligned with Swatch’s values.
Operational Excellence & Compliance
Ensure all stores consistently follow retail SOPs, visual merchandising standards, and stock control procedures.
Conduct routine store visit and audits, identify issues, and follow up on corrective actions.
Support smooth execution of new launches, campaigns, and store-level initiatives.
Store Support
Act as the go-to person for Store Managers offering support in operations, staffing, and service-related challenges.
Step in to support store operations during peak periods or temporary vacancies, if needed.
Reporting
Gather business intelligence from various sources, and the respective comments / complaints for analysis and reporting.
Prepare and submit reports as required by the Brand HQ, Management and departments on time.
Strategic Projects & Expansion
Support new store openings, relocations, or refurbishments, ensuring smooth execution.
Participate in strategic initiatives to enhance operational efficiency and customer experience.
Provide market insights to support business planning and expansion in Malaysia.