Job description
1. Position & Scope of Work
This role requires a highly experienced, full-time Expert SAP EWM Functional Consultant responsible for supporting, executing, and optimizing enterprise warehouse operations. The consultant will focus on the automation of inventory management processes, integration with third-party mobility and barcode scanning systems, and enhancing operational efficiency and data accuracy across an existing warehousing solution deployed across multiple sites. The resource must maintain a clear understanding of urgency and accuracy, demonstrating high performance under high-pressure work situations.
2. Key Deliverables
2.1 User Support & Problem Resolution
Investigate and analyze complex warehousing and system problems, identifying resolutions and facilitating implementation.
Provide a timeous consultative service to system users.
Document solutions, workarounds, and lessons learned.
Respond promptly and professionally to business requests via ITSM to ensure system availability.
2.2 Testing & Quality Assurance
Plan test scope and optimize warehouse test scenarios.
Conduct unit and performance testing of solutions, resolving defects and documenting results.
Ensure all test cases are scripted, documented, and passed (or recommend workaround solutions where tests fail).
2.3 Changes & Project Execution
Compile detailed functional specification documents.
Implement Fiori applications for the warehouse environment.
Recommend system and process improvements to achieve project goals.
Collaborate with functional owners, architects, developers, and other personnel to develop dynamic and flexible systems.
Ensure project completion within estimated timelines and budget constraints.
Assist with data migration and sanity checks for projects to achieve zero system audit findings.
2.4 Training & Skills Transfer
Conduct structured skills transfer to SAP COE (Center of Excellence) staff.
Deliver demonstrations, training sessions, and training content on newly deployed functionality.
Compile comprehensive training guides, user guides, and reference documentation.
3. Key Functional Coverage Areas
Extended Warehouse Management (EWM) automated inventory management.
Third-party mobility and barcode scanning integrations.
Multi-site warehouse operational optimization and data accuracy.
4. Governance, Tools & Frameworks
Change Management: Adherence to strict change control documentation and governance principles.
Solution Management: Utilization of ITSM and ChaRM (Change Request Management) on SAP Solution Manager.
Data Management: Execution of LSMW (Legacy System Migration Workbench) and standard data uploads.
User Interface: High proficiency leveraging SAP Portal and SAP Fiori interfaces.
Project Framework: Alignment with Kanban reporting cycles and JAD (Joint Application Design) sessions.
5. SLA (Service Level Agreement) Framework
Reporting: Weekly status reports on changes in progress (submitted by Wednesday end-of-business for Kanban reporting on Thursdays).
Bug Fixes: Weekly turnaround and reporting on system bugs.
Timesheets: Work will be tracked via approved timesheets; only actual hours worked are billable.
Leave & Overtime: Leave days are non-billable. After-hours and weekend work requires prior authorization.
Requirements
6. Technical Requirements (MANDATORY)
The consultant must demonstrate expert-level capability in:
Advanced troubleshooting and functional analysis within SAP EWM.
Compiling clear functional specifications, change control documents, and test plans.
Data migration execution and validation (LSMW / data uploads).
Facilitating JAD sessions and participating actively in project meetings.
Conducting ad-hoc investigations and presenting findings/resolutions clearly.
7. Application / Project Experience (MANDATORY)
Specialised knowledge of SAP EWM solutions deployed across multi-site warehouse environments.
Hands-on experience with SAP solution manager, specifically:
Change Management (ChaRM)
Service Request management (ITSM)
Testing packages and test scripts
Broad experience utilizing and deploying solutions via SAP Portal and SAP Fiori.
8. Qualifications & Experience
Years of Experience: Application Support Specialist with an average of 10–19 years of experience.
Engagement Duration: Available for a 24-month full-time contract engagement (with an immediate/ASAP start).