Job description
Overview
Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.
Responsibilities
Manage complex technical escalations and customer issues.Deliver advanced remote troubleshooting and support.Collaborate with cross-functional and field service teams.Ensure quick resolution of critical customer problems.Improve customer satisfaction through effective communication.Provide expert guidance to service engineers.Reduce downtime through efficient issue resolution.Support knowledge sharing and technical training.Maintain high service and support standards.Handle multiple priority cases effectively.Manage complex technical escalations and customer issues.Deliver advanced remote troubleshooting and support.Collaborate with cross-functional and field service teams.Ensure quick resolution of critical customer problems.Improve customer satisfaction through effective communication.Provide expert guidance to service engineers.Reduce downtime through efficient issue resolution.Support knowledge sharing and technical training.Maintain high service and support standards.Handle multiple priority cases effectively.Manage complex technical escalations and customer issues.Deliver advanced remote troubleshooting and support.Collaborate with cross-functional and field service teams.Ensure quick resolution of critical customer problems.Improve customer satisfaction through effective communication.Provide expert guidance to service engineers.Reduce downtime through efficient issue resolution.Support knowledge sharing and technical training.Maintain high service and support standards.Handle multiple priority cases effectively.- Manage complex technical escalations and customer issues.
- Deliver advanced remote troubleshooting and support.
- Collaborate with cross-functional and field service teams.
- Ensure quick resolution of critical customer problems.
- Improve customer satisfaction through effective communication.
- Provide expert guidance to service engineers.
- Reduce downtime through efficient issue resolution.
- Support knowledge sharing and technical training.
- Maintain high service and support standards.
- Handle multiple priority cases effectively.
Qualifications
#1 Bachelor or Masters in Electronics / Instrumentation / Chemistry#2 6+ years of work experience in Analytical Instrumentation & Customer Support.#3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.#1 Bachelor or Masters in Electronics / Instrumentation / Chemistry#2 6+ years of work experience in Analytical Instrumentation & Customer Support.#3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.#1 Bachelor or Masters in Electronics / Instrumentation / Chemistry#2 6+ years of work experience in Analytical Instrumentation & Customer Support.#3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.#1 Bachelor or Masters in Electronics / Instrumentation / Chemistry
#1 Bachelor or Masters in Electronics / Instrumentation / Chemistry#2 6+ years of work experience in Analytical Instrumentation & Customer Support.
#2 6+ years of work experience in Analytical Instrumentation & Customer Support.#3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.
#3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.