Executives-Customer Care Voice-Inbound

EXLPasay, Metro Manila, Philippinesfull time
ActiveVerified 4h ago

Job description

  • Open position for MOA Hiring.
  • With at least one (1) year international voice BPO experience
  • Good or above average English communications skills
  • Strong customer orientation skills
  • Amenable to work onsite
  • Interact with customers and provide them with information and assistance.
  • Create, manage, and drive closure on service requests.
  • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
  • Typically handles straightforward problems/issues and refers more complex issues to senior staff.
  • Provide excellent customer service by focusing on providing a great experience.

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