Executive - Operations

Operations management

• • • • Responsible for all warehouse functions of Inward, Putaway, Picking, Outbound and Inventory of Mondelez DC.
      • Need to unload all the SKUs batchwise and ensure timely GR and Putaway.
      • Ensure for accurate batch wise FIFO/FEFO picking and dispatches.
      • Need to plan required manpower in line with volume fluctuations.
      • 30 plus staff needs to be handled independently with teamwork.
      • Responsible for Stock Accuracy and batch accuracy.
      • Need to analyze and close all the inventory related issues timely.
      • Need to ensure good hygiene in cold and dry storage areas.
      • Timely redressal of customer/depot queries.
      • Need to collect all the PODs regularly and ensure to complete ACCs collection of previous month before 10th of current month.
      • Not to compromise on safety of employees and premises.
      • Timely escalations to Management on non-compliances.
      • Taking care of GIT (Goods In Transit) for timely GRN at stores and RDs.
      • Analysis of Stores and RDs complaints and solving within the defined timelines.
      • Stock transfers from location to location. DC to DC based on need.
      • Zone/locs finalization along with customer.

Regional P & L management

• • • • Ensure zero debits from customer.
      • Avoid productivity loss in Ops to sustain margins.
      • Ensure P & L in line within budget.

Customer relationship Management

• • • • Support in customer based on timely need.
      • Resolving customer queries and sending reports timely.
      • Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager.