full-time
Verified 1d agoPosted 2 days ago
Job description
- Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Drive first-call resolution wherever possible to reduce repeat contacts
Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm
Graduate/ Undergraduates 0 - 4 Years
- Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Drive first-call resolution wherever possible to reduce repeat contacts
Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm