Job description
- Process premium payments, refunds, and billing adjustments.
- Generate and send invoices and billing statements.
- Respond to policyholder billing questions via phone, email, or chat.
- Investigate and resolve billing discrepancies and payment issues.
- Update customer account and policy information in billing systems.
- Monitor overdue accounts and assist with payment collections.
- Ensure compliance with company policies and insurance regulations.
- Maintain accurate billing records and documentation.
- Coordinate with underwriting, claims, and finance teams to resolve account issues.
- Prepare billing reports and reconcile payment records.
Graduate
- Process premium payments, refunds, and billing adjustments.
- Generate and send invoices and billing statements.
- Respond to policyholder billing questions via phone, email, or chat.
- Investigate and resolve billing discrepancies and payment issues.
- Update customer account and policy information in billing systems.
- Monitor overdue accounts and assist with payment collections.
- Ensure compliance with company policies and insurance regulations.
- Maintain accurate billing records and documentation.
- Coordinate with underwriting, claims, and finance teams to resolve account issues.
- Prepare billing reports and reconcile payment records.