Job description
Basic Function
- Work Type - Back office
- Search for claims related documents in different systems, create a case, attach the documents to the cases created
- Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)
- Once the case is received from SME, action cases as guided by the SME
Generate letter and send it to the customer
Higher Education Diploma with 0 - 2 years of relevant experience
Primary Internal Interactions- Actively participate in the team meetings, discussions and provide inputs
- Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals