EOR Operations Executive (Payroll, Billing & HR)

Role Summary The EOR Operations Executive is responsible for managing the full employee lifecycle for Employer of Record (EOR) staff, including payroll processing, statutory compliance, client billing, onboarding, HR administration, and employee relations. This role ensures all EOR employees are legally employed, paid accurately and on time, and supported in compliance with Malaysian labor laws, while maintaining strong service delivery to clients.Key Responsibilities1. Payroll & Statutory ComplianceProcess monthly payroll for all EOR employeesCalculate and submit EPF, SOCSO, EIS, and PCBGenerate payslips and payroll reportsHandle salary adjustments, overtime, allowances, and reimbursementsEnsure timely salary disbursementPrepare payroll data for audits and inspections2. Billing & InvoicingPrepare monthly client invoicesProvide cost breakdown per headcountTrack payments and follow up on outstanding balancesSupport cash flow and payroll funding planningMaintain billing records and reports3. Onboarding & DocumentationIssue employment contracts and offer lettersCollect NRIC/passport, bank details, and tax infoRegister employees for EPF, SOCSO, and EISCoordinate onboarding schedulesMaintain employee files and HR records4. HR AdministrationManage leave, attendance, and HR documentationProcess contract amendments and renewalsSupport insurance and benefits enrollmentMaintain employee records in compliance with PDPA5. Employee RelationsRespond to HR and payroll queriesSupport disciplinary actionsAssist in grievance handlingCoordinate resignations and terminationsEnsure proper exit procedures and documentation6. Client CoordinationLiaise with clients on onboarding, headcount changes, and HR mattersClarify scope of responsibilities between client and EORSupport operational queries from clientsEscalate complex issues to management7. Compliance & Risk ManagementEnsure compliance with the Malaysian Employment ActMaintain HR and payroll SOPsSupport audits and regulatory inspectionsFlag compliance or risk issues to managementRequirementsDiploma / Degree in HR, Accounting, Finance, or Business 2–4 years experience in payroll and/or HR operationsStrong knowledge of EPF, SOCSO, EIS, PCB, and Employment ActExperience using payroll systems (e.g. SQL, Talenox, AutoCount, etc.)Good Excel and documentation skillsStrong attention to detailConfident communication with employees and clientsRole Summary The EOR Operations Executive is responsible for managing the full employee lifecycle for Employer of Record (EOR) staff, including payroll processing, statutory compliance, client billing, onboarding, HR administration, and employee relations. This role ensures all EOR employees are legally employed, paid accurately and on time, and supported in compliance with Malaysian labor laws, while maintaining strong service delivery to clients.Key Responsibilities1. Payroll & Statutory ComplianceProcess monthly payroll for all EOR employeesCalculate and submit EPF, SOCSO, EIS, and PCBGenerate payslips and payroll reportsHandle salary adjustments, overtime, allowances, and reimbursementsEnsure timely salary disbursementPrepare payroll data for audits and inspections2. Billing & InvoicingPrepare monthly client invoicesProvide cost breakdown per headcountTrack payments and follow up on outstanding balancesSupport cash flow and payroll funding planningMaintain billing records and reports3. Onboarding & DocumentationIssue employment contracts and offer lettersCollect NRIC/passport, bank details, and tax infoRegister employees for EPF, SOCSO, and EISCoordinate onboarding schedulesMaintain employee files and HR records4. HR AdministrationManage leave, attendance, and HR documentationProcess contract amendments and renewalsSupport insurance and benefits enrollmentMaintain employee records in compliance with PDPA5. Employee RelationsRespond to HR and payroll queriesSupport disciplinary actionsAssist in grievance handlingCoordinate resignations and terminationsEnsure proper exit procedures and documentation6. Client CoordinationLiaise with clients on onboarding, headcount changes, and HR mattersClarify scope of responsibilities between client and EORSupport operational queries from clientsEscalate complex issues to management7. Compliance & Risk ManagementEnsure compliance with the Malaysian Employment ActMaintain HR and payroll SOPsSupport audits and regulatory inspectionsFlag compliance or risk issues to managementRole Summary

Role Summary

The EOR Operations Executive is responsible for managing the full employee lifecycle for Employer of Record (EOR) staff, including payroll processing, statutory compliance, client billing, onboarding, HR administration, and employee relations. This role ensures all EOR employees are legally employed, paid accurately and on time, and supported in compliance with Malaysian labor laws, while maintaining strong service delivery to clients.Key Responsibilities1. Payroll & Statutory Compliance

• Process monthly payroll for all EOR employees

Process monthly payroll for all EOR employees

• Calculate and submit EPF, SOCSO, EIS, and PCB

Calculate and submit EPF, SOCSO, EIS, and PCB

• Generate payslips and payroll reports

Generate payslips and payroll reports

• Handle salary adjustments, overtime, allowances, and reimbursements

Handle salary adjustments, overtime, allowances, and reimbursements

• Ensure timely salary disbursement

Ensure timely salary disbursement

• Prepare payroll data for audits and inspections

Prepare payroll data for audits and inspections2. Billing & Invoicing

• Prepare monthly client invoices

Prepare monthly client invoices

• Provide cost breakdown per headcount

Provide cost breakdown per headcount

• Track payments and follow up on outstanding balances

Track payments and follow up on outstanding balances

• Support cash flow and payroll funding planning

Support cash flow and payroll funding planning

• Maintain billing records and reports

Maintain billing records and reports3. Onboarding & Documentation

• Issue employment contracts and offer letters

Issue employment contracts and offer letters

• Collect NRIC/passport, bank details, and tax info

Collect NRIC/passport, bank details, and tax info

• Register employees for EPF, SOCSO, and EIS

Register employees for EPF, SOCSO, and EIS

• Coordinate onboarding schedules

Coordinate onboarding schedules

• Maintain employee files and HR records

Maintain employee files and HR records4. HR Administration

• Manage leave, attendance, and HR documentation

Manage leave, attendance, and HR documentation

• Process contract amendments and renewals

Process contract amendments and renewals

• Support insurance and benefits enrollment

Support insurance and benefits enrollment

• Maintain employee records in compliance with PDPA

Maintain employee records in compliance with PDPA5. Employee Relations

• Respond to HR and payroll queries

Respond to HR and payroll queries

• Support disciplinary actions

Support disciplinary actions

• Assist in grievance handling

Assist in grievance handling

• Coordinate resignations and terminations

Coordinate resignations and terminations

• Ensure proper exit procedures and documentation

Ensure proper exit procedures and documentation6. Client Coordination

• Liaise with clients on onboarding, headcount changes, and HR matters

Liaise with clients on onboarding, headcount changes, and HR matters

• Clarify scope of responsibilities between client and EOR

Clarify scope of responsibilities between client and EOR

• Support operational queries from clients

Support operational queries from clients

• Escalate complex issues to management

Escalate complex issues to management7. Compliance & Risk Management

• Ensure compliance with the Malaysian Employment Act

Ensure compliance with the Malaysian Employment Act

• Maintain HR and payroll SOPs

Maintain HR and payroll SOPs

• Support audits and regulatory inspections

Support audits and regulatory inspections

• Flag compliance or risk issues to management

Flag compliance or risk issues to management