Enverus Careers - Technical Customer Support Specialist - 26283

JobviteLocation - BangaloreEntry Level

Active

Job description

Enverus Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-20", "description": "

Technical Customer Support Specialist

Why YOU want this position

At Enverus, we\u2019re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.\u00A0\u00A0\u00A0

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we\u2019re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.\u00A0\u00A0

The energy industry is changing fast. But we\u2019ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn\u2019t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.\u00A0

We are currently seeking a Technical Customer Support Specialist. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world\u2019s most dynamic and fastest-growing sector.\u202F\u202F \u00A0Performance Objectives\u202F

Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends.
Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the solution to solve the problem, and following up to ensure resolution.
Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
Handle customer problems that arise from the use of the product.
Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, assign to Senior Customer Support Analyst, and conversations with customers, including instructions communicated to customers intended to resolve their issues.
Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
Escalate to a Senior Customer Support Analyst if an issue cannot be resolved within 30 minutes and qualifies as a more advanced fix.
Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.
Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.
Respond promptly to customer needs and solicit customer feedback to improve service.
Perform all other duties as assigned by the Manager.

\u00A0Competitive Candidate Profile

High school degree or equivalent, bachelor's degree preferred.
1+ years of customer service experience, where application support is a primary job function preferred.
Experience with call center software and/or Salesforce is desired.
Windows, Microsoft Office, and macOS knowledge.
Ability to work nigh shifts starting between 8 PM to 11 PM IST
Excellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces.
Solid organizational skills, including attention to detail and multitasking skills to meet deadlines, ability to complete assigned tasks under stressful situations, and ability to multitask between several critical customer situations at the same time.
Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment, and the ability to work with cross-functional teams.
Able to work independently in a fast-paced customer service environment without requiring immediate supervision.
Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues.
Interested in working night shifts.
Having good computer skills, like installing/uninstalling the software's.
Location - Bangalore

", "hiringOrganization": "Enverus", "employmentType": "Full-Time", "industry": "Customer Support", "identifier": "oJgwAfwP", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "India" } } ], "title": "Technical Customer Support Specialist - 26283", "baseSalary": { "@type": "MonetaryAmount", "currency": "INR", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Customer Support Specialist - 26283 Customer Support Bangalore, India Apply Description Technical Customer Support SpecialistWhy YOU want this positionAt Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. We are currently seeking a Technical Customer Support Specialist. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector. Performance Objectives Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends.Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the solution to solve the problem, and following up to ensure resolution.Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.Handle customer problems that arise from the use of the product.Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, assign to Senior Customer Support Analyst, and conversations with customers, including instructions communicated to customers intended to resolve their issues.Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.Escalate to a Senior Customer Support Analyst if an issue cannot be resolved within 30 minutes and qualifies as a more advanced fix.Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.Respond promptly to customer needs and solicit customer feedback to improve service.Perform all other duties as assigned by the Manager. Competitive Candidate ProfileHigh school degree or equivalent, bachelor's degree preferred.1+ years of customer service experience, where application support is a primary job function preferred.Experience with call center software and/or Salesforce is desired.Windows, Microsoft Office, and macOS knowledge.Ability to work nigh shifts starting between 8 PM to 11 PM ISTExcellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces.Solid organizational skills, including attention to detail and multitasking skills to meet deadlines, ability to complete assigned tasks under stressful situations, and ability to multitask between several critical customer situations at the same time.Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment, and the ability to work with cross-functional teams.Able to work independently in a fast-paced customer service environment without requiring immediate supervision.Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues.Interested in working night shifts.Having good computer skills, like installing/uninstalling the software's.Location - Bangalore This role is eligible for: Variable Compensation Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Email Customer Support - 2647 Customer Support Representative - 26256 Powered by Jobvite

Enverus Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-20", "description": "

Technical Customer Support Specialist

Why YOU want this position

At Enverus, we\u2019re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.\u00A0\u00A0\u00A0

Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends.
Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the solution to solve the problem, and following up to ensure resolution.
Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
Handle customer problems that arise from the use of the product.
Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, assign to Senior Customer Support Analyst, and conversations with customers, including instructions communicated to customers intended to resolve their issues.
Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
Escalate to a Senior Customer Support Analyst if an issue cannot be resolved within 30 minutes and qualifies as a more advanced fix.
Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.
Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.
Respond promptly to customer needs and solicit customer feedback to improve service.
Perform all other duties as assigned by the Manager.

\u00A0Competitive Candidate Profile

High school degree or equivalent, bachelor's degree preferred.
1+ years of customer service experience, where application support is a primary job function preferred.
Experience with call center software and/or Salesforce is desired.
Windows, Microsoft Office, and macOS knowledge.
Ability to work nigh shifts starting between 8 PM to 11 PM IST
Excellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces.
Solid organizational skills, including attention to detail and multitasking skills to meet deadlines, ability to complete assigned tasks under stressful situations, and ability to multitask between several critical customer situations at the same time.
Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment, and the ability to work with cross-functional teams.
Able to work independently in a fast-paced customer service environment without requiring immediate supervision.
Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues.
Interested in working night shifts.
Having good computer skills, like installing/uninstalling the software's.
Location - Bangalore

Enverus Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-20", "description": "

Technical Customer Support Specialist

Why YOU want this position

At Enverus, we\u2019re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.\u00A0\u00A0\u00A0

Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends.
Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the solution to solve the problem, and following up to ensure resolution.
Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
Handle customer problems that arise from the use of the product.
Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, assign to Senior Customer Support Analyst, and conversations with customers, including instructions communicated to customers intended to resolve their issues.
Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
Escalate to a Senior Customer Support Analyst if an issue cannot be resolved within 30 minutes and qualifies as a more advanced fix.
Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.
Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.
Respond promptly to customer needs and solicit customer feedback to improve service.
Perform all other duties as assigned by the Manager.

\u00A0Competitive Candidate Profile

High school degree or equivalent, bachelor's degree preferred.
1+ years of customer service experience, where application support is a primary job function preferred.
Experience with call center software and/or Salesforce is desired.
Windows, Microsoft Office, and macOS knowledge.
Ability to work nigh shifts starting between 8 PM to 11 PM IST
Excellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces.
Solid organizational skills, including attention to detail and multitasking skills to meet deadlines, ability to complete assigned tasks under stressful situations, and ability to multitask between several critical customer situations at the same time.
Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment, and the ability to work with cross-functional teams.
Able to work independently in a fast-paced customer service environment without requiring immediate supervision.
Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues.
Interested in working night shifts.
Having good computer skills, like installing/uninstalling the software's.
Location - Bangalore

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-20", "description": "

Technical Customer Support Specialist

Why YOU want this position

At Enverus, we\u2019re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.\u00A0\u00A0\u00A0

Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends.
Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the solution to solve the problem, and following up to ensure resolution.
Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
Handle customer problems that arise from the use of the product.
Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, assign to Senior Customer Support Analyst, and conversations with customers, including instructions communicated to customers intended to resolve their issues.
Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
Escalate to a Senior Customer Support Analyst if an issue cannot be resolved within 30 minutes and qualifies as a more advanced fix.
Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.
Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.
Respond promptly to customer needs and solicit customer feedback to improve service.
Perform all other duties as assigned by the Manager.

\u00A0Competitive Candidate Profile

High school degree or equivalent, bachelor's degree preferred.
1+ years of customer service experience, where application support is a primary job function preferred.
Experience with call center software and/or Salesforce is desired.
Windows, Microsoft Office, and macOS knowledge.
Ability to work nigh shifts starting between 8 PM to 11 PM IST
Excellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces.
Solid organizational skills, including attention to detail and multitasking skills to meet deadlines, ability to complete assigned tasks under stressful situations, and ability to multitask between several critical customer situations at the same time.
Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment, and the ability to work with cross-functional teams.
Able to work independently in a fast-paced customer service environment without requiring immediate supervision.
Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues.
Interested in working night shifts.
Having good computer skills, like installing/uninstalling the software's.
Location - Bangalore

Technical Customer Support Specialist - 26283

Customer Support Bangalore, India