Enterprise Automation & AI Program Manager

Overview

Defines, advances, and manages the automation and artificial intelligence strategy for Northside Hospital. This role identifies opportunities to streamline operations, reduce manual effort, and lower costs by applying intelligent automation solutions. The Automation & AI Architect partners with operational and clinical leaders to analyze inefficient processes, redesign workflows, and champion initiatives that deliver measurable value.

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES

Creates and maintains the Automation & AI Strategy and Roadmap for Northside Hospital

Identifies operational processes suitable for automation, AI augmentation, or workflow redesign

Benchmark AI opportunities in healthcare to improve efficiency and reduce expenses.

Partners with departments to transform manual workflows using automation technology

Conducts assessments of automation and AI opportunities; recommends prioritized initiatives based on quantifiable value

Sponsors automation initiatives that improve operational efficiency, reduce cost, and eliminate manual or repetitive tasks

Maintains awareness of current automation and AI technologies, trends, and platform capabilities

Mobilizes approved initiatives through existing program delivery structures and collaborates with project teams throughout execution

Qualifications

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

Bachelor’s degree in Engineering, Information Systems, Business, Computer Science, or related technical field. (Equivalent experience may substitute.)

Strong knowledge of automation tools, AI/ML platforms, workflow tools, RPA technology, and data analytics concepts

Ability to communicate effectively with executives, operational leaders, and technical teams

Strong understanding of business process improvement methodologies

Ability to analyze workflows and identify automation opportunities with measurable outcomes

Expert knowledge of hospital operations

PREFERRED:

Master’s degree in Engineering, Information Systems, Business, or related field

Five (5) years of experience in automation, AI, process engineering, or related technology fields

Certifications in automation platforms (UiPath, Automation Anywhere, Power Automate), AI/ML, or process improvement (Lean, Six Sigma)

Experience working in a healthcare environment

Excellent analytical, communication, and customer service skills

Experience leading crossfunctional automation initiatives

Project lead or coordination experience

Work Hours:

8a-5p