Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead (L2)- a must Ensure SLA Level is achieved every single fault case.Ensure escalation is carried out when a fault call is beyond the knowledge of L1.Attend to daily call assignment when not in standby during office hours.Perform weekend or after office hours duty though not on standby if required.Attend to preventive maintenance not limited to hardware inventory.Follow up case from opening till closure.Update incident tickets properly and promptly.Get certifications required to support key customers.New assignment by Ops managerBasic Cisco and Alcatel switches/routers/wireless knowledgeBasic network troubleshooting skills on layer 2 and layer 3Basic Network Security KnowledgeBasic Server Administration KnowledgeParticipate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead (L2)- a must Ensure SLA Level is achieved every single fault case.Ensure escalation is carried out when a fault call is beyond the knowledge of L1.Attend to daily call assignment when not in standby during office hours.Perform weekend or after office hours duty though not on standby if required.Attend to preventive maintenance not limited to hardware inventory.Follow up case from opening till closure.Update incident tickets properly and promptly.Get certifications required to support key customers.New assignment by Ops managerBasic Cisco and Alcatel switches/routers/wireless knowledgeBasic network troubleshooting skills on layer 2 and layer 3Basic Network Security KnowledgeBasic Server Administration Knowledge

• Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead (L2)- a must

Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead (L2)- a must

• Ensure SLA Level is achieved every single fault case.

Ensure SLA Level is achieved every single fault case.

• Ensure escalation is carried out when a fault call is beyond the knowledge of L1.

Ensure escalation is carried out when a fault call is beyond the knowledge of L1.

• Attend to daily call assignment when not in standby during office hours.

Attend to daily call assignment when not in standby during office hours.

• Perform weekend or after office hours duty though not on standby if required.

Perform weekend or after office hours duty though not on standby if required.

• Attend to preventive maintenance not limited to hardware inventory.

Attend to preventive maintenance not limited to hardware inventory.

• Follow up case from opening till closure.

Follow up case from opening till closure.

• Update incident tickets properly and promptly.

Update incident tickets properly and promptly.

• Get certifications required to support key customers.

Get certifications required to support key customers.

• New assignment by Ops manager

New assignment by Ops manager

• Basic Cisco and Alcatel switches/routers/wireless knowledge

Basic Cisco and Alcatel switches/routers/wireless knowledge

• Basic network troubleshooting skills on layer 2 and layer 3

Basic network troubleshooting skills on layer 2 and layer 3

• Basic Network Security Knowledge

Basic Network Security Knowledge

• Basic Server Administration Knowledge

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