Engineer 1st Line - Fixed

Provide 1st line technical support for live IT and telecom systems across mobile and fixed networksInvestigate, troubleshoot, and resolve software and hardware issues within defined service levels Develop, customise, and implement software solutions aligned with business and customer requirements Monitor system performance and contribute to optimisation activities for telecom applications Configure, integrate, and maintain network software parameters in line with quality standards Perform testing in controlled environments and support deployment into production systemsIdentify faults in network technologies (GSM, UMTS, LTE, 5G) and coordinate resolution or escalation Conduct preventive checks using specialised tools to ensure system stability Collaborate with higher technical support levels for complex issues requiring escalation Support emergency interventions through system and network reconfiguration when needed Performance monitoring and optimisation of live IT systems A graduate with a degree in a technical discipline such as Telecommunications, Computer Science, or related fieldProficient in English, both written and spokenFamiliar with operating systems, databases, and telecom-related IT applicationsKnowledgeable in networking technologies, including GPON, FTTH, and general networking conceptsComfortable analysing and resolving technical issues in a structured and collaborative wayAble to adapt to dynamic working environments, including shift-based schedules if requiredAdditional European language skills are considered an advantage Not a perfect fit? If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.