Job description
Overview of the Role Are you passionate about creating exceptional digital customer experiences and using data to drive commercial results? As our eCommerce Promotions Associate Manager, you'll play a key role in improving customer journeys across our digital channels, helping to turn insight into action and optimisation into measurable business impact. Working at the intersection of digital experience, eCommerce, marketing and commercial teams, you'll support the planning, delivery and optimisation of promotional initiatives that improve engagement, conversion and customer outcomes. You'll collaborate with a broad range of stakeholders, identify opportunities for improvement, and help ensure high-impact initiatives are delivered effectively. Overview of the Team You'll join a collaborative and customer-focused digital team responsible for shaping and improving the online customer experience. Working closely with marketing, commercial, digital, regional and optimisation stakeholders, the team combines customer insight, performance analysis and experimentation to continuously enhance customer journeys and deliver commercial growth. This is a great opportunity for someone who enjoys balancing strategic thinking with hands-on delivery, stakeholder engagement and data-driven decision making. Office Location Newcastle, UK Hybrid Working - 3 days per week in our Newcastle office and 2 days from home.