Dynacare Careers - Regional Manager, Health Services

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Dynacare Careers Patients and Individuals Make a Payment Preparation and Tips Preparing for My Test Before My Test During My Test After My Test Understanding Test Results Your Child’s First Blood Test Wheat and Gluten sensitivities The ABCs of Vitamin D In Your Community Caring for People Community Outreach Program Dynacare 2017–2018 Lead Charity Serving Quebec Health Solutions Prenatal Tests Digestive Conditions Paternity / Kinship QuantiFERON®-TB Testing Home Care Heart Health Services Allergy Testing Cervical Cancer/HPV Testing Hereditary Cancer Screening Heart Health Pap Test Mental Health Solutions Digestive Health Our Food Intolerance Test helps you understand what foods make a difference Learn More > Healthcare Providers and Hospitals Community Solutions Hospital Solutions Dynacare Logistics Featured Services Cancer Screening Food and Digestive Health Prenatal Testing Paternity Testing Heart Health Services Allergy Testing Cardiac Health Mental Health Solutions Tools and Resources Partner Updates - Services Partner Updates - Locations OAML Test Reporting Guidelines Choosing Your Test Plans Toxicology Interpretations Publications Hepatitis Guidelines Best Practices in Laboratory Collections Causes for Urinalysis Discrepancies Ordering and Stool Specimen Collection Instructions for Testing of GDS (Ontario Only) Interpretation of Serum Human Chorionic Gonadotropin (hCG) Results in Pregnancy eResults Get laboratory results as soon as they are available Learn More > Corporate Clients Corporate Solutions Drug Testing Services Occupational Services Corporate Wellness Services Clinical Trial Services Health and Safety Offerings Fentanyl Urine Testing Forensic Urine Chromatography Hair & Oral Fluid Drug Tests Trace Metal Analysis QuantiFERON®-TB Testing Wellness Offerings Prenatal Testing Food and Digestive Health Hereditary Cancer Screening Mental Health Solutions Tools and Resources Partner Updates - Services Partner Updates - Locations Publications Hair and Oral Fluid Simpler and more effective options for your drugs testing needs Learn More > Insurance Professionals Insurance Companies Paramedical Services APS Collection Tele-Interviews Laboratory Services Connectivity and Reporting Your Applicants Come First Communication View Evidence (ParaScan) e-Services Health Professionals HP Portal Physician APS Portal e-Services Opportunities Helpful Tools Applicants Preparing for the Exam During the Exam Accessing Results Agencies and Advisors Place Your Order Advisor Resources Health and Wellness Resources Your Applicants Come First Expect Professional Service Place an Order To place your order for Paramedical Services (PARA), Attending Physician Statements (APS) or Telephone Interviews (TI), simply select the service below. Place an Order > Dynacare Next Pathology Expertise Molecular and Cellular Dermopathology Gastrointestinal Uropathology Breast Gynecologic Prenatal Solutions Prenatal Testing Cancer Screening Cervical Cancer/HPV Colorectal Cancer Hereditary Cancer Screening Leukemia and Bone Marrow Pap Test Prostate Cancer Retinoblastoma Genetics HHT Pharmacogenetics Prenatal Testing Our genetic prenatal screening test is unique in Canada Learn More > { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-20", "description": "

Regional\u00A0Manager - Laboratory Health Services Centers Ottawa\u00A0

Relocation Assistance as Required
\u00A0Where YOU work, makes a difference.\u00A0
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It\u2019s an environment where you can grow your career in any direction you choose. We\u2019re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and\u00A0thrive.\u00A0\u00A0Are YOU our next Regional Manager, Laboratory Health Services Centers?
The Regional Manager Laboratory Health Services, is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. The primary function is building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and a positive customer. Other accountabilities are efficient utilization of resources and fostering a culture of quality and continuous improvement.\u00A0\u00A0Job Status:\u00A0Permanent Full-TimeVacancy Type:\u00A0ExistingShift:\u00A0Day shift\u00A0Locations Supporting:\u00A0Greenbank Rd, Cleopatra Drive, Carling Ave,\u00A0\u00A0Broadview Ave, \u00A0Hunt Club, Spratt Road, and Kent Street.Work Style:\u00A0On-SiteInternal Posting Deadline:\u00A0August 5,\u00A02026\u00A0\u00A0\u00A0Why Dynacare is an amazing place for YOU:
Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program\u00A0
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:
Responsible for transforming the Laboratory and Health Services Centers within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer care

Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices
Encourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performance
Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience
Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition
Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs
Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clients
Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required
Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy
Develop and administer regional operating budgets, identify potential cost saving and make recommendations for improvement
Responsible for completing operating reports using metrics and key performance indicators
Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws\u00A0regulations, and technology
Support the Business Development team with the establishment of new clients
Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services
Understanding of laboratory operations, processes and key performance indicators
Understanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environment
Promoting and championing a healthy and safe environment
Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion

What YOU bring to the role:
Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred

Previous related experience required to perform job: 3-5 years
Proficient computer skills (MS Office and applicable software applications)
Lean Six Sigma and/or Change Management training - required
Proven attention to detail, excellent organizational, prioritization and time management skills
Ability to manage multiple items effectively
Experienced people manager with the ability to develop talent and building high performing teams
Effective communication skills and the ability to work effectively with all levels of management and non-management\u00A0
A strong team player with the ability to work independently with a high degree of initiative.
Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment
Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines
Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen

Pay rate: $72,000 to $90,000\u00A0The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.
\u00A0At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.\u00A0Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a \u201CTop Employer\u201D for many years and there is a reason why. We are a great place to work. At Dynacare, we\u2019re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care \u2013 we would like to meet you. We hope you will join us in our journey to become Canada\u2019s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.\u00A0\u202FIn accordance with\u00A0provincial legislation\u00A0and\u00A0our\u00A0Accommodation\u202FPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.\u00A0", "hiringOrganization": { "@type": "Organization", "name": "Dynacare", "logo": "https:\/\/app.jobvite.com\/logo\/su5464_logo_1.png" }, "employmentType": "Permanent Full-Time (25 hours & over)", "industry": "Laboratory and Health Services Centre", "identifier": "oDbwAfwE", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Ottawa", "addressRegion": "Ontario", "addressCountry": "Canada" } } ], "title": "Regional Manager, Health Services", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Regional Manager, Health Services Laboratory and Health Services Centre Ottawa, Ontario #2026-11933 (reqID) Apply Description Position at Dynacare Regional Manager - Laboratory Health Services Centers Ottawa Relocation Assistance as Required Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive. Are YOU our next Regional Manager, Laboratory Health Services Centers?The Regional Manager Laboratory Health Services, is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. The primary function is building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and a positive customer. Other accountabilities are efficient utilization of resources and fostering a culture of quality and continuous improvement. Job Status: Permanent Full-TimeVacancy Type: ExistingShift: Day shift Locations Supporting: Greenbank Rd, Cleopatra Drive, Carling Ave, Broadview Ave, Hunt Club, Spratt Road, and Kent Street.Work Style: On-SiteInternal Posting Deadline: August 5, 2026 Why Dynacare is an amazing place for YOU:Join an award-winning "Top Employer" with meaningful and impactful career opportunitiesAccess a health and wellness benefits program that supports you and your loved onesGrow and thrive with a dynamic, successful company through internal mobility opportunitiesInvest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for allHow YOU will make a difference:Responsible for transforming the Laboratory and Health Services Centers within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer careFoster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practicesEncourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performanceEngaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experienceBuild and manage an effective team through strategic hiring, training, performance management, coaching and recognitionLiaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needsAnalyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clientsConduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where requiredParticipate in continuous improvement projects along with regional goals and objectives aligned with corporate strategyDevelop and administer regional operating budgets, identify potential cost saving and make recommendations for improvementResponsible for completing operating reports using metrics and key performance indicatorsPursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws regulations, and technologySupport the Business Development team with the establishment of new clientsOversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support ServicesUnderstanding of laboratory operations, processes and key performance indicatorsUnderstanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environmentPromoting and championing a healthy and safe environmentParticipate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotionWhat YOU bring to the role:Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferredPrevious related experience required to perform job: 3-5 yearsProficient computer skills (MS Office and applicable software applications)Lean Six Sigma and/or Change Management training - requiredProven attention to detail, excellent organizational, prioritization and time management skillsAbility to manage multiple items effectivelyExperienced people manager with the ability to develop talent and building high performing teamsEffective communication skills and the ability to work effectively with all levels of management and non-management A strong team player with the ability to work independently with a high degree of initiative.Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environmentHighly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlinesKnowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimenPay rate: $72,000 to $90,000 The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements. At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly. Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email About Us Our Mission, Vision & Values Our Services Our History Senior Management Contact Us Contact Feedback FAQs Locations Careers Current Opportunities News and Media Backgrounder News Releases Partner Updates Licenses Quality Commitment List of Licenses Terms of Use Privacy Policy Accessibility Back To Top Powered by Jobvite

Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program\u00A0
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices
Encourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performance
Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience
Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition
Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs
Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clients
Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required
Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy
Develop and administer regional operating budgets, identify potential cost saving and make recommendations for improvement
Responsible for completing operating reports using metrics and key performance indicators
Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws\u00A0regulations, and technology
Support the Business Development team with the establishment of new clients
Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services
Understanding of laboratory operations, processes and key performance indicators
Understanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environment
Promoting and championing a healthy and safe environment
Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion

What YOU bring to the role:
Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred

Previous related experience required to perform job: 3-5 years
Proficient computer skills (MS Office and applicable software applications)
Lean Six Sigma and/or Change Management training - required
Proven attention to detail, excellent organizational, prioritization and time management skills
Ability to manage multiple items effectively
Experienced people manager with the ability to develop talent and building high performing teams
Effective communication skills and the ability to work effectively with all levels of management and non-management\u00A0
A strong team player with the ability to work independently with a high degree of initiative.
Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment
Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines
Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen

Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program\u00A0
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices
Encourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performance
Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience
Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition
Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs
Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clients
Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required
Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy
Develop and administer regional operating budgets, identify potential cost saving and make recommendations for improvement
Responsible for completing operating reports using metrics and key performance indicators
Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws\u00A0regulations, and technology
Support the Business Development team with the establishment of new clients
Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services
Understanding of laboratory operations, processes and key performance indicators
Understanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environment
Promoting and championing a healthy and safe environment
Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion

What YOU bring to the role:
Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred

Previous related experience required to perform job: 3-5 years
Proficient computer skills (MS Office and applicable software applications)
Lean Six Sigma and/or Change Management training - required
Proven attention to detail, excellent organizational, prioritization and time management skills
Ability to manage multiple items effectively
Experienced people manager with the ability to develop talent and building high performing teams
Effective communication skills and the ability to work effectively with all levels of management and non-management\u00A0
A strong team player with the ability to work independently with a high degree of initiative.
Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment
Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines
Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-20", "description": "

Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program\u00A0
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices
Encourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performance
Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience
Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition
Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs
Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clients
Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required
Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy
Develop and administer regional operating budgets, identify potential cost saving and make recommendations for improvement
Responsible for completing operating reports using metrics and key performance indicators
Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws\u00A0regulations, and technology
Support the Business Development team with the establishment of new clients
Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services
Understanding of laboratory operations, processes and key performance indicators
Understanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environment
Promoting and championing a healthy and safe environment
Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion

What YOU bring to the role:
Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred

Previous related experience required to perform job: 3-5 years
Proficient computer skills (MS Office and applicable software applications)
Lean Six Sigma and/or Change Management training - required
Proven attention to detail, excellent organizational, prioritization and time management skills
Ability to manage multiple items effectively
Experienced people manager with the ability to develop talent and building high performing teams
Effective communication skills and the ability to work effectively with all levels of management and non-management\u00A0
A strong team player with the ability to work independently with a high degree of initiative.
Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment
Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines
Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen

Regional Manager, Health Services

Laboratory and Health Services Centre Ottawa, Ontario #2026-11933 (reqID)

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Dynacare Careers - Regional Manager, Health Services

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