Duty Manager

Role: Duty Manager – High-End Residential Development (Nine Elms) Schedule: 5 days per week (42.5 hours) Salary: £35,000–£40,000 + 28 days holiday Reporting to: Development Manager / General Manager Shift pattern: 07:00–16:00 or 13:00–22:00 (1-hour unpaid break) We are currently recruiting for 2 Duty Managers with a strong front desk and service-led focus. Ideally coming from a hotel or co-working/workplace background. Key responsibilities: Overseeing day-to-day operations of the development Acting as the main point of contact for residents, visitors, contractors, and team members Leading and managing the on-site team to maintain high service standards Handling disciplinary matters and managing difficult conversations confidently Supporting recruitment, inductions, training plans, and ongoing staff development Ensuring SOPs, procedures, and HR policies are followed consistently Working closely with contractors and internal teams to ensure contracts are delivered effectively Monitoring contractor performance and standards Supporting asset management and mobilisation processes, ensuring tasks are completed and recorded correctly Taking ownership of Health & Safety, identifying risks and ensuring compliance Handling incidents, complaints, and queries in a professional manner Supporting the team during staff shortages to maintain service levels Candidate profile: Minimum 2 years' experience in a Duty Manager or similar role Background in residential, hospitality, customer service, or facilities management Strong team leadership experience (hotel or co-working/workplace preferred) Confident managing people, including performance and disciplinary processes Experience with inductions, training, and working with SOPs Good understanding of building operations and contractor management Strong organisational and communication skills Able to prioritise, delegate, and manage changing demands Solid understanding of Health & Safety and safe systems of work Calm under pressure with a solution-focused mindset Must have the right to work in the UK Additional: Clear progression to Assistant Development Manager / Residence Manager Exposure to areas such as inspections, finance, and contract management Interview process: First stage: Resident Manager Second stage: Onsite Final stage: Teams with client

Role: Duty Manager – High-End Residential Development (Nine Elms) Schedule: 5 days per week (42.5 hours) Salary: £35,000–£40,000 + 28 days holiday Reporting to: Development Manager / General Manager Shift pattern: 07:00–16:00 or 13:00–22:00 (1-hour unpaid break)

We are currently recruiting for 2 Duty Managers with a strong front desk and service-led focus. Ideally coming from a hotel or co-working/workplace background.

Key responsibilities:

• Overseeing day-to-day operations of the development
• Acting as the main point of contact for residents, visitors, contractors, and team members
• Leading and managing the on-site team to maintain high service standards
• Handling disciplinary matters and managing difficult conversations confidently
• Supporting recruitment, inductions, training plans, and ongoing staff development
• Ensuring SOPs, procedures, and HR policies are followed consistently
• Working closely with contractors and internal teams to ensure contracts are delivered effectively
• Monitoring contractor performance and standards
• Supporting asset management and mobilisation processes, ensuring tasks are completed and recorded correctly
• Taking ownership of Health & Safety, identifying risks and ensuring compliance
• Handling incidents, complaints, and queries in a professional manner
• Supporting the team during staff shortages to maintain service levels

Candidate profile:

• Minimum 2 years' experience in a Duty Manager or similar role
• Background in residential, hospitality, customer service, or facilities management
• Strong team leadership experience (hotel or co-working/workplace preferred)
• Confident managing people, including performance and disciplinary processes
• Experience with inductions, training, and working with SOPs
• Good understanding of building operations and contractor management
• Strong organisational and communication skills
• Able to prioritise, delegate, and manage changing demands
• Solid understanding of Health & Safety and safe systems of work
• Calm under pressure with a solution-focused mindset
• Must have the right to work in the UK

Additional:

• Clear progression to Assistant Development Manager / Residence Manager
• Exposure to areas such as inspections, finance, and contract management

Interview process:

• First stage: Resident Manager
• Second stage: Onsite
• Final stage: Teams with client