Duty Manager

Company Description

Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.

Job Description

What is in it for you:

• Meals, uniform and accommodation are provided. Free public transportation in the city.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Personally welcome and escort VIP guests, ensure VIP room inspections with Housekeeping.
• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
• Liaise with all departments to ensure smooth and coordinated operations.
• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
• Champion of the loyalty program among the guests and knows all its benefits.
• Oversee the hotel operations, ensuring accessibility, safety, and guest comfort.
• Conduct Night Audit processes and ensure compliance with hotel standards.
• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
• Communicate key operational updates and guest feedback to the Rooms Division Manager.
• Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.

Qualifications

Your experience and skills include:

• Proficient in Bahasa Indonesia and English.
• Minimum of 1 year experience in a similar position in an international brand. Remote area work experience is preferred.
• First Aid/CPR certification is an advantage.
• Hands-on, exceptional communication and interpersonal skills..
• A confident and proactive problem-solver with strong conflict resolution skills.
• Working knowledge of front office, concierge and night audit preparations as well as MS programs and OPERA Cloud system.
• Excellent time management and multitasking skills in a fast-paced service environment.
• Flexible with working hours and ability to work with tight deadlines.
• Physical ability to lift moderate weight, stand and walk for extended periods of time.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.