Dutch Travel Customer Agent in Greece

Build Your Career as a Travel Customer Agent! Turn your passion for travel and customer service into an exciting career opportunity. Join a dynamic, international team dedicated to supporting travelers and creating positive experiences at every stage of their journey. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the perfect next step for you. Role Overview: As a Travel Customer Agent, you will support customers before, during, and after their trips, helping them manage a wide range of travel-related requests. Through chat, email, and other digital channels, you will provide assistance with reservations, itinerary changes, cancellations, refunds, and additional travel services, ensuring a smooth and stress-free experience for every customer. Key Responsibilities:Deliver friendly, professional, and efficient customer support through chat, email, and other online communication channels. Assist customers with booking, modifying, or cancelling flights, accommodation, transportation services, and travel experiences. Provide clear and accurate information regarding travel itineraries, airline and hotel policies, baggage allowances, and refund procedures. Support customers with payment inquiries, account-related requests, and loyalty program assistance. Help resolve travel disruptions such as delays, cancellations, and missed connections, escalating complex situations when necessary. Maintain accurate and detailed records of customer interactions, requests, and case resolutions using internal systems. Work closely with internal teams and external travel partners to ensure timely and effective solutions. Achieve established targets related to customer satisfaction, service quality, productivity, and response times. Stay up to date with travel products, company policies, destination information, industry developments, and digital tools through continuous training. Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)Eligibility: EU citizenship or valid Greek residency cardSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: Competitive Salary: Based on your experience and skillsPerformance Bonuses: Rewards for outstanding serviceComprehensive Insurance: Health and life coverage for your well-beingMeal Allowance: Support for daily mealsRemote Work: Enjoy the flexibility of working from home Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!

Build Your Career as a Travel Customer Agent!

Build Your Career as a Travel Customer Agent!Build Your Career as a Travel Customer Agent!

Turn your passion for travel and customer service into an exciting career opportunity. Join a dynamic, international team dedicated to supporting travelers and creating positive experiences at every stage of their journey. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the perfect next step for you.

Role Overview:

Role Overview:

As a Travel Customer Agent, you will support customers before, during, and after their trips, helping them manage a wide range of travel-related requests. Through chat, email, and other digital channels, you will provide assistance with reservations, itinerary changes, cancellations, refunds, and additional travel services, ensuring a smooth and stress-free experience for every customer.

Key Responsibilities:

Key Responsibilities:

• Deliver friendly, professional, and efficient customer support through chat, email, and other online communication channels.
• Assist customers with booking, modifying, or cancelling flights, accommodation, transportation services, and travel experiences.
• Provide clear and accurate information regarding travel itineraries, airline and hotel policies, baggage allowances, and refund procedures.
• Support customers with payment inquiries, account-related requests, and loyalty program assistance.
• Help resolve travel disruptions such as delays, cancellations, and missed connections, escalating complex situations when necessary.
• Maintain accurate and detailed records of customer interactions, requests, and case resolutions using internal systems.
• Work closely with internal teams and external travel partners to ensure timely and effective solutions.
• Achieve established targets related to customer satisfaction, service quality, productivity, and response times.
• Stay up to date with travel products, company policies, destination information, industry developments, and digital tools through continuous training.

Requirements:

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)

Language Skills:

• Eligibility: EU citizenship or valid Greek residency card

Eligibility:

• Skills: Strong analytical, creative, and communication abilities

Skills:

• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Mindset:

Benefits:

Benefits:

• Competitive Salary: Based on your experience and skills

Competitive Salary

• Performance Bonuses: Rewards for outstanding service

Performance Bonuses

• Comprehensive Insurance: Health and life coverage for your well-being

Comprehensive Insurance

• Meal Allowance: Support for daily meals

Meal Allowance

• Remote Work: Enjoy the flexibility of working from home

Remote Work:

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!