Dutch E-Commerce Customer Specialist in Lisbon | 2000 Euros Welcome Bonus

Build Your Career as a Customer Specialist – E-Commerce Project! Join a dynamic, customer-focused team where excellent service, problem-solving, and customer satisfaction are at the heart of every interaction. If you're proactive, detail-oriented, and enjoy helping customers find solutions, this is a great opportunity to develop your customer service skills in the fast-paced world of e-commerce.Role Overview: As a Customer Specialist, you will be the main point of contact for online shoppers, assisting them throughout their purchasing journey. You will handle questions about products, orders, payments, deliveries, returns, and account-related requests, ensuring customers receive fast, accurate, and professional support. Key Responsibilities: Provide friendly, professional, and efficient customer support via phone, email, live chat, and other available channels. Assist customers with product inquiries, online orders, order modifications, cancellations, and account-related requests. Provide accurate information about products, prices, promotions, payment methods, delivery options, and return policies. Support customers with order tracking, delivery issues, returns, refunds, and exchanges. Identify customer needs and provide clear, practical, and effective solutions. Handle customer concerns professionally while maintaining high standards of customer satisfaction. Accurately document customer interactions, requests, actions, and resolutions in internal systems. Escalate complex, urgent, or sensitive cases to the appropriate teams according to company procedures. Collaborate with internal departments, including logistics, payments, and order management teams, to ensure timely issue resolution. Meet established KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates. Stay up to date with products, platform features, promotions, policies, and e-commerce procedures through ongoing training and development. Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)Eligibility: EU citizenship or valid Portuguese residency cardSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us: Attractive Salary: Competitive compensation that values your skillsPerformance Bonus: Recognizing your achievementsMeal Allowance: Covering your daily mealsTransportation Support: Assisting with commuting costsHealth & Life Insurance: Comprehensive protection for your well-beingRelocation Package: Assistance to make your move smooth and stress-freeOnsite Work: Engage and grow in a collaborative office environment Ready to take the next step? Apply today and be part of a team that values innovation and excellence!

Build Your Career as a Customer Specialist – E-Commerce Project!

Build Your Career as a Customer Specialist – E-Commerce Project!

Join a dynamic, customer-focused team where excellent service, problem-solving, and customer satisfaction are at the heart of every interaction. If you're proactive, detail-oriented, and enjoy helping customers find solutions, this is a great opportunity to develop your customer service skills in the fast-paced world of e-commerce.

Role Overview:

Role Overview:

As a Customer Specialist, you will be the main point of contact for online shoppers, assisting them throughout their purchasing journey. You will handle questions about products, orders, payments, deliveries, returns, and account-related requests, ensuring customers receive fast, accurate, and professional support.

Customer Specialist

Key Responsibilities:

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other available channels.
• Assist customers with product inquiries, online orders, order modifications, cancellations, and account-related requests.
• Provide accurate information about products, prices, promotions, payment methods, delivery options, and return policies.
• Support customers with order tracking, delivery issues, returns, refunds, and exchanges.
• Identify customer needs and provide clear, practical, and effective solutions.
• Handle customer concerns professionally while maintaining high standards of customer satisfaction.
• Accurately document customer interactions, requests, actions, and resolutions in internal systems.
• Escalate complex, urgent, or sensitive cases to the appropriate teams according to company procedures.
• Collaborate with internal departments, including logistics, payments, and order management teams, to ensure timely issue resolution.
• Meet established KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Stay up to date with products, platform features, promotions, policies, and e-commerce procedures through ongoing training and development.

Requirements:

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)

Language Skills:

• Eligibility: EU citizenship or valid Portuguese residency card

Eligibility:

• Skills: Strong analytical, creative, and communication abilities

Skills:

• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Mindset:

Why Join Us:

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills

Attractive Salary:

• Performance Bonus: Recognizing your achievements

Performance Bonus:

• Meal Allowance: Covering your daily meals

Meal Allowance:

• Transportation Support: Assisting with commuting costs

Transportation Support:

• Health & Life Insurance: Comprehensive protection for your well-being

Health & Life Insurance:

• Relocation Package: Assistance to make your move smooth and stress-free

Relocation Package:

• Onsite Work: Engage and grow in a collaborative office environment

Onsite Work: Engage and grow in a collaborative office environment

Onsite Work:

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!

Apply today and be part of a team that values innovation and excellence!