Dutch Customer Support in Greece | Travel Industry & Permanent Contract

Start Your Career as a Travel Customer Agent! Do you have a passion for travel and a strong desire to help others? Join our international team and help create smooth, positive experiences for travelers worldwide. If you enjoy problem-solving, communicating with people from different cultures, and working in a dynamic environment, this could be the perfect opportunity for you. Role Overview: As a Travel Customer Agent, you’ll support customers throughout their entire travel journey. You’ll handle bookings, answer travel-related questions, and resolve issues through chat, email, and other digital channels, making sure every customer receives efficient and reliable assistance. Key Responsibilities: Provide friendly, professional, and timely support through chat, email, and other digital channels. Assist customers with booking, changing, or cancelling flights, hotels, transportation, and other travel services. Provide clear and accurate information about itineraries, travel policies, baggage, refunds, and other travel-related topics. Support customers with payment issues, account-related requests, and loyalty programs. Handle travel disruptions such as delays, cancellations, and missed connections, escalating complex cases when necessary. Accurately record customer interactions and resolutions in internal systems. Work closely with internal teams and external travel partners to find effective solutions. Achieve targets related to customer satisfaction, service quality, productivity, and response times. Keep up to date with travel products, destinations, company policies, industry developments, and new digital tools through ongoing training. Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)Eligibility: EU citizenship or valid Greek residency cardSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: Competitive Salary: Based on your experience and skillsPerformance Bonuses: Rewards for outstanding serviceComprehensive Insurance: Health and life coverage for your well-beingMeal Allowance: Support for daily mealsPermanent Contract: Enjoy long-term job security with a stable employment contractRemote Work: Enjoy the flexibility of working from home Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!

Start Your Career as a Travel Customer Agent!

Start Your Career as a Travel Customer Agent!

Do you have a passion for travel and a strong desire to help others? Join our international team and help create smooth, positive experiences for travelers worldwide. If you enjoy problem-solving, communicating with people from different cultures, and working in a dynamic environment, this could be the perfect opportunity for you.

Role Overview:

Role Overview:

As a Travel Customer Agent, you’ll support customers throughout their entire travel journey. You’ll handle bookings, answer travel-related questions, and resolve issues through chat, email, and other digital channels, making sure every customer receives efficient and reliable assistance.

Travel Customer Agent

Key Responsibilities:

Key Responsibilities:

• Provide friendly, professional, and timely support through chat, email, and other digital channels.
• Assist customers with booking, changing, or cancelling flights, hotels, transportation, and other travel services.
• Provide clear and accurate information about itineraries, travel policies, baggage, refunds, and other travel-related topics.
• Support customers with payment issues, account-related requests, and loyalty programs.
• Handle travel disruptions such as delays, cancellations, and missed connections, escalating complex cases when necessary.
• Accurately record customer interactions and resolutions in internal systems.
• Work closely with internal teams and external travel partners to find effective solutions.
• Achieve targets related to customer satisfaction, service quality, productivity, and response times.
• Keep up to date with travel products, destinations, company policies, industry developments, and new digital tools through ongoing training.



Requirements:

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)

Language Skills:

• Eligibility: EU citizenship or valid Greek residency card

Eligibility:

• Skills: Strong analytical, creative, and communication abilities

Skills:

• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Mindset:

Benefits:

Benefits:

• Competitive Salary: Based on your experience and skills

Competitive Salary

• Performance Bonuses: Rewards for outstanding service

Performance Bonuses

• Comprehensive Insurance: Health and life coverage for your well-being

Comprehensive Insurance

• Meal Allowance: Support for daily meals

Meal Allowance

• Permanent Contract: Enjoy long-term job security with a stable employment contract

Permanent Contract

• Remote Work: Enjoy the flexibility of working from home

Remote Work:

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!