Director of Operations

Additional Information: This hotel is owned and operated by an independent franchisee, Aleph Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

FORBES TRAINED -The Director of Operations is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, operational efficiency, and financial performance. The role provides strategic leadership to all operational departments while maintaining brand standards, driving team engagement, and maximizing profitability.

• Lead and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, Recreation, Engineering, and Security.
• Ensure the highest standards of guest service and operational excellence are consistently achieved.
• Drive guest satisfaction by monitoring service quality and implementing continuous improvement initiatives.
• Ensure compliance with brand standards, Forbes standards and company policies.
• Develop and implement operational strategies to achieve revenue, profitability, and guest satisfaction goals.
• Monitor departmental budgets, costs, productivity, and financial performance.
• Analyze operational reports and KPIs to identify opportunities for improvement.
• Coach, mentor, and develop department heads and operational teams.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Conduct regular operational meetings and ensure effective communication across departments.
• Work closely with the Sales & Marketing, Finance, Human Resources, and Revenue Management teams to achieve business objectives.
• Lead the hotel in delivering memorable guest experiences while maintaining operational efficiency.
• Support pre-opening, renovations, and special projects when required.
• Handle guest concerns and VIP requirements professionally and efficiently.
• Ensure compliance with local legislation, health and safety requirements, and company policies.

Job Qualifications:

• Previous or current Marriott experience is mandatory.
• Previous or current UAE hospitality experience is mandatory.
• FORBES-trained with a strong understanding of luxury hospitality standards.
• UAE experience is a MUST

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.