Director of Housekeeping

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Salary Range: $135,000-$140,000 USD per annum

Job Description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:    

• Consistently offer professional, friendly and engaging service 

• Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service.  

• Ensuring the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures.      

• Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA 

• Effectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines. 

• Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas. 

• Actively engage with local laundry partners and consistently source new business opportunities  

• Overseeing all recruitment processes, and developing departmental succession plans 

• Effectively manage all colleagues relationships within the department 

• Maintaining an environment that promotes the health, wellness and safety of both colleagues and guests   

• Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering 

• Ensuring high colleague engagement through recognition and removal of identified barriers 

• Overseeing the Housekeeping Management to maximize leadership synergy 

• Liaising with all Hotel departments as required 

• Actively participating as a member of hotel committees as required 

• Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented 

• Other duties as assigned 

Qualifications

• Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required 

• Proven leadership, developer and delegation skills with an ability to lead medium-size team of 30-45 colleagues to achieve the departmental goals 

• Strong organizational and administration skills                  

• Excellent communication skills, both written and verbal          

• Ability to work in a fast paced, diverse environment            

• University degree or Hotel Management Diploma preferred                                                          

• Excellent computer skills                        

• Knowledge of the Property Manager System / Opera       

• Excellent problem solver and decision maker 

Physical and operational demands:

• Mobility: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issues

• Hands‑on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staff

• Standing and walking for extended periods during inspections, meetings, and guest interactions

• Lifting and carrying light to moderate items up to 60 pounds (e.g., cleaning supplies, linens) when necessary

• Working irregular hours including weekends, holidays, and early mornings, which can affect physical stamina

Additional Information

All your information will be kept confidential according to EEO guidelines.