Director, Clinical / Service Delivery, Laboratory Equipment

Job Summary:
In addition to the responsibilities listed below, this position is responsible for developing and implementing long-term strategy for corrective repairs, routine preventive maintenance, and acceptance testing on laboratory equipment; and directing the installations of laboratory equipment systems by vendors.

Essential Responsibilities:

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.


• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.


• Ensures that documentation is adequately maintained by: developing and implementing long-term plans using the centralized maintenance management system; creating new, and evaluating existing standards, procedures and protocols for all major processes and revising as needed; and directing long-term plans for utilizing the parts of inventory for medical devices and software.
• Oversees the equipment lifecycle by: managing the long-term timeline and available resources for installing, updating, and modifying medical equipment; collaborating with senior leadership to plan and implement the introduction and acceptance testing of new equipment; ensuring that investigations of medical equipment involved in patient and employee accidents and/or incidents are resolved, adequately documented, and remediation and preventative action has been taken; and advising senior leadership on the long-term plan for the purchase of new medical equipment and software, and recommending decommissioning of obsolete or irreparable equipment.
• Oversees ongoing preventative maintenance of medical equipment by: conducting strategic planning for the future of inspections and functionality tests of medical equipment (e.g., integrated, interoperable) medical devices and software; managing the long-term timeline and available resources for preventative maintenance of medical equipment and software (e.g., replacing parts); ensuring that maintenance is completed in alignment with organizational and regulatory compliance; and developing and implementing long-term plans for preventative maintenance in alignment with organizational strategy.
• Oversees the repairs of medical equipment and software by: directing long-term strategic objectives for troubleshooting and repairing medical equipment and software; and ensuring corrective repairs meet and exceed multiple critical metrics of own organization with a focus on long-term success; establishing strategies for meeting organizational objectives for resolving malfunctions on a variety of medical device and software systems; and providing expertise and oversight across teams to ensure the correct completion of medical equipment and software repairs to avoid future issues.
• Contributes to the appropriate use of outside resources by: developing protocol and managing the budget for the use of outside resources in alignment with organizational strategy; and developing and implementing policies for managing team members requests for outside resources, resolving issues with vendors, and managing long-term relationships with vendor organizations.