Director, AI Operations

You are the manager of the CPS technology team and the owner of its operating model. That means setting the direction, holding the leadership team to a shared definition of success, and making sure the work is treated as a team sport rather than a set of individual projects. Set the vision, definition of success, metrics, and benchmarking for CPS technology work, and establish leadership team alignment behind that model. Manage, coach, and set priorities for the CPS Legal Engineer and the CPS Content Lead, including talent assessment and role remapping as the model matures. Lead the virtual teams that carry connected-service delivery, drawing resources from across CPS and the wider CELA organization. Own intake and tradeoff decisions across competing technology requests, including the weekly prioritization rhythm with the leadership team. Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources or business-related roles OR equivalent experience. Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 15+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience. 5+ years people management experience. 10+ years of progressive experience in legal operations, legal technology, or a closely adjacent field, such as enterprise program delivery in a regulated industry. Demonstrated ability to own and ship technology programs end to end. Experience managing or leading a small team, including setting priorities, coaching, and assessing talent against a changing operating model. Experience operating in a large, matrixed global organization with multiple executive stakeholders. Ability to translate between legal, engineering, and commercial audiences without losing meaning in either direction. Comfort with ambiguity, as this role spans strategy and execution and you need to be effective at both. Hands-on experience with AI legal tools such as Harvey or Copilot, and a genuine interest in driving AI adoption at scale. Experience managing vendor partnerships, including SSPA and security compliance reviews and license governance. Fluency in legal operations concepts: matter management, outside-counsel governance, paralegal-support models, and client intake. Prior work in content governance, communications strategy, or knowledge management. Support colleagues and clients with empathy and respect.