Job description
JOB SUMMARY
Department leader for all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Responsible for employee satisfaction and conducting administrative activities to ensure employees are treated in a fair and equitable manner for Recreation teams. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
OR
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 3 years experience in the recreation/health club operations or related professional area.
CORE WORK ACTIVITIES
Directing Recreation Operations
• Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Monitoring quality, standards and meeting the expectations of the customers on a daily basis.
• Demonstrating knowledge of job-relevant issues, products, systems, and processes.
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Scheduling events, programs, and activities, as well as the work of others.
• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Managing outside vendors including water sports and scuba.
• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Developing and managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Managing group activities including sand painting, bon fires, and team building events.
• Managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Ensuring Exceptional Customer Service
• Serving as a role model to demonstrate appropriate behaviors.
• Providing services that are above and beyond for customer satisfaction and retention.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
• Overseeing all Human Resources activities in the Recreation Department.
• Overseeing employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Participating in the performance appraisal system process, giving feedback when needed.
• Coordinating all training activities for employees in department.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Communicating expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.マリオット・ホテルは、世界中で親しみやすい空間の快適さを維持し、あらゆる機会でイノベーションを起こし、ホスピタリティを向上させるよう努めています。マリオット・ホテルの一員になると、ホストとして「いつも最高のおもてなし」という約束を守るために尽力することが求められます。いつも先を見越した、心のこもった温かいサービスを提供し、今も息づく会社精神を守り、発展させてみませんか。世界でおもてなしの代名詞として知られるマリオット・ホテルの採用情報をぜひご覧ください。マリオット・ホテルに加わると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。
JWマリオットは、世界中の主要都市や個性豊かなリゾート地に100軒を超える美しいホテル/リゾートを展開するマリオット・インターナショナルのラグジュアリーブランドのひとつです。JWマリオットでは、そこで働くアソシエートたちを最優先に考えています。アソシエートの幸せが、お客様の幸せにつながるからです。JWマリオットのアソシエートは、自信にあふれ、革新的で、真摯で、直感力が優れており、ホテル名ともなっているブランド創始者のJ. ウィラード・マリオットの遺した精神を引き継ぐ人材です。JWマリオットでは、コミュニティの一員となって、多様な同僚と真の仲間意識を味わうことができ、他では味わえない仕事体験をすることができます。JWマリオットは、トレーニング、能力開発、表彰の機会を提供し、ホリスティックなウェルビーングに焦点を当てた贅沢な環境で、情熱を追求することができる場所です。私たちは、お客様に特別なおもてなしを提供するには、まずアソシエートのケアが必要だと考えています。それがJW Treatment™です。JWマリオットの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。