Digital Cloud Solution Architect - People Manager

Builds knowledge of team by enabling learning. Designs the approach of promoting product usage. Enables team to develop technical expertise and provide insights to internal teams. Contributes content and drives feedback to improve overall team member experience. Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio. Architecture Design and Deployment Applies technical, industry, and enterprise knowledge across multiple, large architecture projects to meet strategic and tactical business and Information Technology requirements and resolve identified technical and organizational constraints. Guides team to shape and enhance customers' requirements. Coaches team on right use of Pilots and Proof of Concepts and moving customer from pilots to productive deployments. Sets expectations for team(s) around methodology and governance, and ensures that team identifies, communicates, and/or minimizes business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions. Driving Customer Success Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision. Acts as a go-to resource for customer success. Supports the Voice of the Customer through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. (e.g., OneList) items as needed. Looks across multiple customers for opportunities to consolidate and prioritize items across the business. Coaches team(s) to build customer timelines and utilizes them to build industry/team plans. Aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform). Contributes to and holds team accountable to rhythm of business. Anticipates and addresses future potential blockers based on needs. Identifies patterns of blockers within area of expertise and drives resolution through local and global escalation. Ensures that non-technical issues are routed and removed by appropriate party. Ensures consistency and quality through sharing, evolving or developing standards and practices (e.g., Managed Service Provider, Managed Certified Professional) in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary. Models and promotes proactiveness in customer engagement, enabling team to take initiatives on the agenda and drive progress. Identifies and engages with customer technical decision makers and influencers proactively while engaging sales team. Coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers to help unblock technical obstacles. Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging broad knowledge of processes (e.g., Managed Service Provider, co-sell Partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds). Aligns goals across solution areas and facilitates cross-selling with various workloads (e.g., Apps, Data and Infrastructure). Scale Through Partners Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups. Coaches team and oversees demonstrations (e.g., Architectural Design Sessions, Proof of Concept sessions, pilots, hackathons) of solutions and position solutions against competitors. Identifies patterns and trends to provide feedback to improve demonstrations. Builds and applies knowledge of team by enabling learning and identifying experts to share knowledge and drive change. Designs the approach of promoting product usage. Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Acts as a role model for continuous learning and development and anticipates future needs for capabilities based on industry/market trends. Fosters community sharing of stories and leveraging of pre-existing resources by encouraging and empowering the team to share learnings and by establishing a cadence (e.g. internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team across the subsidiary level. Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio, ensuring customer proficiency, and orchestrating across multiple function to ensure basic operational foundations in place. Engages in stakeholder management across accounts to orchestrate cross-fertilization for various aspects of cloud enablement and accelerate platform enablement. Digital Cloud Solution Architecture M5 - The typical base pay range for this role across Ireland is € 80,000.00 - € 151,700.00 per year. Certain roles may be eligible for benefits and other compensation.