Job description
Job Description:
As Delivery Key User you will play both critical and vital role in Procurement Organization providing in deep knowledge and processes expertise in Accounts Payable, Operational Purchasing and Vendor Master Data Maintenance in a multiple ERP Systems. Enabling issue resolution assistance, training and support resource for questions and guidance, process improvement in identifying opportunities for efficiency, and close collaboration with cross-functional teams such as procurement, Finance, and IT
Your Role:
- First Level Ariba and ERPs Support through Procure4You: Answer how-to questions related to specific ERPs; Maintain release strategies; Explain system functionalities in depth.
- Incident Management: Start and follow up incident management process.
- Training: Train new purchasing agents and onboard new Key Users; Perform regular end user trainings via Teams in English; Maintain and update Training Material, act as the content owner for Procure4You articles
- Lead change request (CR) management, including creating and updating requirements as needed.
- Perform Multiple Test Cases for major release updates, test solutions for incidents plus Change Requests for Process improvement/ change projects
- Process improvement and system enhancements: seeking for efficiency potential in system usage and functionalities.
- Involve in Multiple Project Transformation, Migration and Deployment Projects
- Enable post-go-live end-user support activities to facilitate system adoption and proficiency.
- Process standardization: you will support the standardization of the P2P processes across systems and propose streamlining solutions.
- Fostering knowledge management in virtual Key User meetings. Furthermore, you will bring benefit to the organization by providing insights of performance and efficiency measurements as well as deep dive reports.
Who you are:
- 3+ years of complex/ international purchasing or accounts payable experience
- Strong Purchase – to - Pay process knowledge or willingness to obtain it in case of different functional background.
- Strong determination, self-motivation and goal setting to pro-actively drive Catalog implementations.
- Knowledgeable in Vendor Master Data Maintenance (Back-End)
- Advanced knowledge of ERP systems such as SAP, Oracle, Opentext, etc.
- Knowlegeable in reading Test Scripts and Process Mapping
- Must know how to execute Multiple Testing in HPALM Systems
- Knowledge in Data Management, Data Mining and Data Migration techniques and practices
- Excellent critical and problem-solving skills
- Strong communication and interpersonal skills
- High attention to detail and a commitment to accuracy
- Experience with process improvement methodologies such as Lean or Six Sigma is advantageous for identifying opportunities to enhance efficiency.
- Ability to work under pressure and meet tight deadlines.