Job description
Lead, coach, and develop a high-performing team, creating an environment of accountability, empowerment, continuous learning, and professional growth. Attract, retain, and develop talent by aligning team capabilities, career aspirations, and business needs to build a sustainable workforce. Establish clear objectives, priorities, and performance expectations, driving execution and adaptation to changing business requirements. Oversee the safe, reliable, and efficient operation of critical data center infrastructure, ensuring adherence to operational, safety, and regulatory standards. Provide technical leadership across Critical Environment (CE) infrastructure, including high-voltage and low-voltage electrical systems, UPS and battery systems, standby generators, fuel systems, electrical distribution, cooling infrastructure, BMS, EPMS, and fire detection and suppression systems. Ensure compliance with service level agreements, operational processes, maintenance standards, and all applicable regulatory and safety requirements. Lead and govern maintenance activities, including the execution and review of MOPs, SOPs, EOPs, permits to work, change management activities, and operational risk assessments. Manage vendor, landlord, contractor, and stakeholder relationships to ensure operational excellence, service reliability, and effective service delivery. Drive service quality, infrastructure availability, customer satisfaction, and continuous improvement initiatives across data center operations. Lead major incident management activities, coordinating response efforts, recovery actions, root cause investigations, and corrective and preventive measures. Identify, assess, and mitigate operational, electrical, mechanical, and facility-related risks that could impact safety, service availability, or business continuity. Support operational readiness, capacity planning, commissioning activities, lifecycle management, and long-term infrastructure strategy for critical facility assets. Plan and manage budgets, forecasting, resource allocation, and operational priorities while maintaining fiscal responsibility and efficiency. Partner cross-functionally to deliver strategic initiatives, support environmental health and safety programs, strengthen risk management practices, and achieve business objectives. Foster a culture of safety, quality, accountability, collaboration, and customer obsession throughout all operational activities. Remove operational barriers, proactively resolve issues, and implement improvements to enhance reliability, performance, and business continuity. Serve as a trusted advisor to stakeholders by communicating risks, dependencies, operational impacts, costs, and mitigation strategies to enable informed decision-making. Ensure teams are prepared to respond to and recover from incidents affecting mission-critical infrastructure, maintaining operational resilience and service continuity. Bachelor's Degree or equivalent AND experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT). Experience in critical environment infrastructures (e.g., mechanical systems, electrical systems, controls systems) Proven experience leading, directly managing, and influencing a diverse organization across multiple disciplines and platforms. This role requires fluency in reading, writing, and conversational French and English, as all business operations and stakeholder communications are conducted in these languages These requirements include, but are not limited to the following specialized security screenings: Enterprise-level experience managing large scale and complex projects/programs AND experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+. Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field. Experience of managing managers, leading diverse, technical workforce or managing global and virtual teams.