Customer Support Specialist – Mandarin Speaker

Job Title: Customer Support Specialist – Mandarin Speaker (Local) Location: Kuala Lumpur, Malaysia Employment Type: Full-time (Rotational Shift) About the Role Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist, you will be the front-line ambassador for our client, providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology, skilled at problem-solving, and dedicated to delivering excellent customer experiences. Key Position Details Salary: Up to RM 4,500 Gross (Includes basic salary + Language Allowance)Schedule: 24/7 Rotational Shift (5 working days, 2 days off per week)Location: Kuala Lumpur, Malaysia (Note: Relocation support is not provided; local applicants or those based in KL are preferred) Core Responsibilities Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).Multitasking & Navigation: Seamlessly navigate multiple internal tools and systems simultaneously to research and resolve issues efficiently.Data Logging: Accurately log, track, and capture all interaction data into CRM systems according to operational procedures.Continuous Learning: Maintain up-to-date expertise on all client products, features, and brand strengths. Candidate Requirements Language & Education: Mandarin: C1 Proficiency (Fluent speaking, reading, and writing).English: B2 Proficiency (Strong command of reading, writing, speaking, and listening).Education: Bachelor's Degree, Diploma, or equivalent in any field. Experience & Skills: Work Experience: Minimum 6 months of customer support experience in any industry. (Fresh graduates with a Diploma/Degree are welcome and strongly encouraged to apply!)Tech Savvy: Hands-on experience with mobile operating systems, smartphones, tablets, PCs, or laptops, plus basic hardware/software troubleshooting skills.Mindset: Strong curiosity for tech, eager to take feedback, and committed to continuous learning.Soft Skills: Excellent time management, ability to stay calm under pressure, and self-manage in a fast-paced environment. Call center experience is a distinct advantage.

Job Title: Customer Support Specialist – Mandarin Speaker (Local)

Job Title: Customer Support Specialist – Mandarin Speaker (Local)

Location: Kuala Lumpur, Malaysia

Location:

Employment Type: Full-time (Rotational Shift)

Employment Type:

About the Role

About the Role

Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist, you will be the front-line ambassador for our client, providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology, skilled at problem-solving, and dedicated to delivering excellent customer experiences.

Key Position Details

Key Position Details

• Salary: Up to RM 4,500 Gross (Includes basic salary + Language Allowance)

Salary:

• Schedule: 24/7 Rotational Shift (5 working days, 2 days off per week)

Schedule:

• Location: Kuala Lumpur, Malaysia (Note: Relocation support is not provided; local applicants or those based in KL are preferred)

Location:

Core Responsibilities

Core Responsibilities

• Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.

Customer Care:

• Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.

Technical Troubleshooting:

• Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).

Quality Assurance:

• Multitasking & Navigation: Seamlessly navigate multiple internal tools and systems simultaneously to research and resolve issues efficiently.

Multitasking & Navigation:

• Data Logging: Accurately log, track, and capture all interaction data into CRM systems according to operational procedures.

Data Logging:

• Continuous Learning: Maintain up-to-date expertise on all client products, features, and brand strengths.

Continuous Learning:

Candidate Requirements

Candidate Requirements

Language & Education:

Language & Education:

• Mandarin: C1 Proficiency (Fluent speaking, reading, and writing).

Mandarin:

• English: B2 Proficiency (Strong command of reading, writing, speaking, and listening).

English:

• Education: Bachelor's Degree, Diploma, or equivalent in any field.

Education:

Experience & Skills:

Experience & Skills:

• Work Experience: Minimum 6 months of customer support experience in any industry. (Fresh graduates with a Diploma/Degree are welcome and strongly encouraged to apply!)

Work Experience:

• Tech Savvy: Hands-on experience with mobile operating systems, smartphones, tablets, PCs, or laptops, plus basic hardware/software troubleshooting skills.

Tech Savvy:

• Mindset: Strong curiosity for tech, eager to take feedback, and committed to continuous learning.

Mindset:

• Soft Skills: Excellent time management, ability to stay calm under pressure, and self-manage in a fast-paced environment. Call center experience is a distinct advantage.

Soft Skills: