Customer Support Specialist (French & English) – ByteDance Project in Lisbon

Are you fluent in French and English and looking for an exciting international career move? Join Concentrix in Lisbon as a Customer Support Specialist working on ByteDance projects, supporting cutting-edge digital platforms in one of Europe's most vibrant capital cities! Key OfferingsBase Salary: 1,100€ gross per month (14 monthly payments per year)Food Allowance: 7.63€ per working dayAttendance Bonus: 100€ per 11 monthsRelocation Package: Access to a shared company apartment with other Concentrix employees for up to 12 months, with utilities included (280€ deducted monthly) Role DetailsLocation: Lisbon, Portugal (On-site)Work Schedule: Full-time, 24/7 rotative shifts (Monday to Sunday) with 2 rotative days off per weekWork Type: Customer service, content moderation, and policy enforcement across online content ecosystems Core ResponsibilitiesMake objective, accurate moderation decisions based on platform policy guidelines.Provide empathetic, customer-focused communication in both French and English.Manage high volume queues during peak campaign periods with attention to detail.Handle sensitive content professionally, maintaining sound judgment and integrity. RequirementsFluent proficiency in both French and English.Excellent verbal/written communication and strong analytical decision-making skills.Solid understanding of digital e-commerce, content ecosystems, and local market cultural nuances.Strong organizational skills, resilience, and adaptability in a fast-paced environment.Note: Candidates must not have previously worked for ByteDance (across any LOB, BPO, or country).

Are you fluent in French and English and looking for an exciting international career move? Join Concentrix in Lisbon as a Customer Support Specialist working on ByteDance projects, supporting cutting-edge digital platforms in one of Europe's most vibrant capital cities!

Key Offerings

Key Offerings

• Base Salary: 1,100€ gross per month (14 monthly payments per year)

Base Salary:

• Food Allowance: 7.63€ per working day

Food Allowance:

• Attendance Bonus: 100€ per 11 months

Attendance Bonus:

• Relocation Package: Access to a shared company apartment with other Concentrix employees for up to 12 months, with utilities included (280€ deducted monthly)

Relocation Package:

Role Details

Role Details

• Location: Lisbon, Portugal (On-site)

Location:

• Work Schedule: Full-time, 24/7 rotative shifts (Monday to Sunday) with 2 rotative days off per week

Work Schedule:

• Work Type: Customer service, content moderation, and policy enforcement across online content ecosystems

Work Type:

Core Responsibilities

Core Responsibilities

• Make objective, accurate moderation decisions based on platform policy guidelines.
• Provide empathetic, customer-focused communication in both French and English.
• Manage high volume queues during peak campaign periods with attention to detail.
• Handle sensitive content professionally, maintaining sound judgment and integrity.

Requirements

Requirements

• Fluent proficiency in both French and English.
• Excellent verbal/written communication and strong analytical decision-making skills.
• Solid understanding of digital e-commerce, content ecosystems, and local market cultural nuances.
• Strong organizational skills, resilience, and adaptability in a fast-paced environment.
• Note: Candidates must not have previously worked for ByteDance (across any LOB, BPO, or country).