Customer Success Specialist (Non-Voice) - Mandarin - KL

Overview

We are looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Representative (Mandarin Support). This position focuses on providing assistance to customers via email and live chat only, ensuring high-quality service and satisfaction.

What We Offer:

• Competitive salary based on experience.

• Training provided with opportunities for career growth.

• Friendly and multicultural working environment.

• Located near public transportation with easy access to Kelana Jaya LRT.

Qualifications

• Proficient in Mandarin (written and reading) and able to communicate in basic English.

• Strong typing, written communication, and comprehension skills.

• Ability to multitask and manage time effectively.

• Willing to work on rotational shifts, including weekends and public holidays.

• Must be able to work on-site at Kelana Center Point, Petaling Jaya (Selangor).

• Previous experience in customer service is an advantage but not mandatory.

Responsibilities

Key Responsibilities:

• Handle customer inquiries professionally via email and chat.

• Provide accurate information on products, services, and policies.

• Resolve customer issues and escalate complex cases when needed.

• Ensure all interactions are properly documented in the system.

• Maintain a positive and helpful attitude throughout all communications.

• Adhere to shift schedules and meet performance targets.