Customer Success Specialist - Mandarin Speaker - 49435

OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.Educate customers on self-service options and automated banking channels.Conduct call backs for transaction confirmations and reach out for supporting documents as needed.Clarify customer needs, evaluate problems, and provide solutions.Perform specified KYC tasks when required.(May perform other duties as requested that may not be specifically addressed in this document)RequirementsFluent in English and Mandarin languages, with excellent written and verbal communication skillsEducation level : SPM and aboveAble to work in 24*7 Shift rotational basisProven ability to promote and build extraordinary customer rapportExperience in a bank or financial institution customer service environment will have added advantageWillingness to learn and improveFresh Graduates are encourage to apply.OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.Educate customers on self-service options and automated banking channels.Conduct call backs for transaction confirmations and reach out for supporting documents as needed.Clarify customer needs, evaluate problems, and provide solutions.Perform specified KYC tasks when required.(May perform other duties as requested that may not be specifically addressed in this document)

Overview

OverviewOverview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

• Educate customers on self-service options and automated banking channels.

Educate customers on self-service options and automated banking channels.

• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.

Conduct call backs for transaction confirmations and reach out for supporting documents as needed.

• Clarify customer needs, evaluate problems, and provide solutions.

Clarify customer needs, evaluate problems, and provide solutions.

• Perform specified KYC tasks when required.

Perform specified KYC tasks when required.

• (May perform other duties as requested that may not be specifically addressed in this document)

(May perform other duties as requested that may not be specifically addressed in this document)(May perform other duties as requested that may not be specifically addressed in this document)