Customer Success Specialist - Banking - Mandarin – KL (Local) 2024-51989

We are hiring a Customer Success Specialist (Mandarin Speaker) to join a leading organisation within the banking sector based in Petaling Jaya, Malaysia.In this role, you will be responsible for handling customer inquiries, resolving concerns, and delivering a high standard of support via inbound calls and email channels.Key Responsibilities:Respond to customer inquiries via phone and email in a professional and timely mannerEducate customers on digital banking services and self-service optionsConduct call-backs for transaction confirmations and request supporting documentation when requiredAssess customer needs, identify issues, and provide appropriate solutionsPerform KYC-related tasks in line with internal proceduresMaintain accurate records of customer interactionsDeliver excellent customer experience and build strong customer relationshipsRequirementsRequirementsFluent in Mandarin and English (spoken and written)Minimum education: SPM or aboveAt least 1 year experience in a banking or financial services customer service role (essential)Strong communication and interpersonal skillsAbility to work in a 24/7 rotational shift environmentCustomer-focused with strong problem-solving abilityWillingness to learn and continuously improveFresh graduates are encouraged to applyBenefitsBenefitsCompetitive salary packageOpportunity to work within the banking / financial services industryStructured training and onboarding supportCareer progression opportunitiesStable and professional work environmentExposure to customer success operations within financial servicesWe are hiring a Customer Success Specialist (Mandarin Speaker) to join a leading organisation within the banking sector based in Petaling Jaya, Malaysia.In this role, you will be responsible for handling customer inquiries, resolving concerns, and delivering a high standard of support via inbound calls and email channels.Key Responsibilities:Respond to customer inquiries via phone and email in a professional and timely mannerEducate customers on digital banking services and self-service optionsConduct call-backs for transaction confirmations and request supporting documentation when requiredAssess customer needs, identify issues, and provide appropriate solutionsPerform KYC-related tasks in line with internal proceduresMaintain accurate records of customer interactionsDeliver excellent customer experience and build strong customer relationships

We are hiring a Customer Success Specialist (Mandarin Speaker) to join a leading organisation within the banking sector based in Petaling Jaya, Malaysia.

Customer Success Specialist (Mandarin Speaker)banking sectorPetaling Jaya, Malaysia

In this role, you will be responsible for handling customer inquiries, resolving concerns, and delivering a high standard of support via inbound calls and email channels.

Key Responsibilities:

Key Responsibilities:

• Respond to customer inquiries via phone and email in a professional and timely manner
• Educate customers on digital banking services and self-service options
• Conduct call-backs for transaction confirmations and request supporting documentation when required
• Assess customer needs, identify issues, and provide appropriate solutions
• Perform KYC-related tasks in line with internal procedures
• Maintain accurate records of customer interactions
• Deliver excellent customer experience and build strong customer relationships