CUSTOMER SUCCESS MANAGER Location: London (Hybrid) (UK-Based) Salary: £40,000 + Retention Bonus + Equity Job Category: Hybrid Job Type: Full Time Department: Customer Operations About Zenrox Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic. The Opportunity As our Customer Success Manager, you will become the trusted advisor to healthcare customers, ensuring they realize full value from ZenroxIQ. Youll drive adoption, retention, and expansion while serving as the customer voice that shapes the product roadmap. What Youll Do Own customer relationships post-sale as the primary point of contactLead onboarding and training for healthcare procurement teamsDrive adoption, product usage, and realization of savings targetsIdentify expansion opportunities across departments and product modulesMonitor customer health metrics and proactively prevent churnConduct quarterly business reviews showcasing ROI and optimization insightsCollect customer feedback and convert into product improvement prioritiesDevelop customer success playbooks and training materialsBuild case studies and success stories highlighting platform impactManage customer escalations and coordinate cross-functional support What You Bring 3+ years in customer success, account management, or client-facing rolesStrong understanding of B2B SaaS or marketplace modelsExcellent communication skills with healthcare and procurement stakeholdersData-driven approach to demonstrating customer valueStrong problem-solving skills with proactive customer engagementAbility to manage multiple accounts simultaneouslyExperience building processes from scratch in fast-paced environmentsInterest in healthcare operations and efficiency improvement Ideal Background Customer success in healthcare tech, medical device, or clinical softwareExperience with NHS or private healthcare customersProcurement, supply chain, or healthcare operations knowledgeStartup experience setting up customer success functionsFamiliarity with AI/ML tools and value communicationProject management or implementation experience Why Join Zenrox Key customer success role with meaningful equity Direct work with healthcare leaders solving real operational challenges Opportunity to shape customer experience and strategy from day one See immediate, measurable impact for healthcare customers Grow into leadership and build the customer success team as we scale To Apply Submit your CV and a brief example of a customer success achievement to: https://www.zenroxmed.co.uk/jobs/customer-success-manager/ Use subject line: Customer Success Manager Application [Your Name]

CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Location: London (Hybrid) (UK-Based) Salary: £40,000 + Retention Bonus + Equity Job Category: Hybrid Job Type: Full Time Department: Customer Operations

Location:Salary:Job Category:Job Type:Department:

About Zenrox

About Zenrox

Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic.

The Opportunity

The Opportunity

As our Customer Success Manager, you will become the trusted advisor to healthcare customers, ensuring they realize full value from ZenroxIQ. Youll drive adoption, retention, and expansion while serving as the customer voice that shapes the product roadmap.

What Youll Do

What Youll Do

• Own customer relationships post-sale as the primary point of contact

Own customer relationships post-sale as the primary point of contact

• Lead onboarding and training for healthcare procurement teams

Lead onboarding and training for healthcare procurement teams

• Drive adoption, product usage, and realization of savings targets

Drive adoption, product usage, and realization of savings targets

• Identify expansion opportunities across departments and product modules

Identify expansion opportunities across departments and product modules

• Monitor customer health metrics and proactively prevent churn

Monitor customer health metrics and proactively prevent churn

• Conduct quarterly business reviews showcasing ROI and optimization insights

Conduct quarterly business reviews showcasing ROI and optimization insights

• Collect customer feedback and convert into product improvement priorities

Collect customer feedback and convert into product improvement priorities

• Develop customer success playbooks and training materials

Develop customer success playbooks and training materials

• Build case studies and success stories highlighting platform impact

Build case studies and success stories highlighting platform impact

• Manage customer escalations and coordinate cross-functional support

Manage customer escalations and coordinate cross-functional support

What You Bring

What You Bring

• 3+ years in customer success, account management, or client-facing roles

3+ years in customer success, account management, or client-facing roles

• Strong understanding of B2B SaaS or marketplace models

Strong understanding of B2B SaaS or marketplace models

• Excellent communication skills with healthcare and procurement stakeholders

Excellent communication skills with healthcare and procurement stakeholders

• Data-driven approach to demonstrating customer value

Data-driven approach to demonstrating customer value

• Strong problem-solving skills with proactive customer engagement

Strong problem-solving skills with proactive customer engagement

• Ability to manage multiple accounts simultaneously

Ability to manage multiple accounts simultaneously

• Experience building processes from scratch in fast-paced environments

Experience building processes from scratch in fast-paced environments

• Interest in healthcare operations and efficiency improvement

Interest in healthcare operations and efficiency improvement

Ideal Background

Ideal Background

• Customer success in healthcare tech, medical device, or clinical software

Customer success in healthcare tech, medical device, or clinical software

• Experience with NHS or private healthcare customers

Experience with NHS or private healthcare customers

• Procurement, supply chain, or healthcare operations knowledge

Procurement, supply chain, or healthcare operations knowledge

• Startup experience setting up customer success functions

Startup experience setting up customer success functions

• Familiarity with AI/ML tools and value communication

Familiarity with AI/ML tools and value communication

• Project management or implementation experience

Project management or implementation experience

Why Join Zenrox

Why Join Zenrox

Key customer success role with meaningful equity Direct work with healthcare leaders solving real operational challenges Opportunity to shape customer experience and strategy from day one See immediate, measurable impact for healthcare customers Grow into leadership and build the customer success team as we scale

To Apply

To Apply

Submit your CV and a brief example of a customer success achievement to: https://www.zenroxmed.co.uk/jobs/customer-success-manager/ Use subject line: Customer Success Manager Application [Your Name]

https://www.zenroxmed.co.uk/jobs/customer-success-manager/https://www.zenroxmed.co.uk/jobs/customer-success-manager/Customer Success Manager Application [Your Name]

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