This is a remote position. Customer Success Manager - Job ProfileLocation: Remote (CST) Company Overview ProScore Technologies LLC is a leading provider of AI-powered workforce compliance solutions. Our platform helps organizations navigate the complexities of regulatory compliance, particularly those related to the Inflation Reduction Act (IRA) and other critical frameworks. By streamlining compliance processes, automating workflows, and delivering real-time insights, ProScore empowers businesses across industries to stay compliant while optimizing operations. Our AI-driven platform enables companies to integrate compliance seamlessly into their existing systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance. Job Overview The Customer Success Manager is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products, driving ongoing success and compliance. This role involves supporting the Director of Customer Success in, facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. Additionally, the Customer Success Manager will manage custom client projects, ensuring they are completed efficiently and successfully. Key Responsibilities Customer Expertise Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations. Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients. Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks. Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points. Client Engagement Guide new clients through the initial stages of using the product or service, including setup, training, and initial support. Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships. Conduct virtual training sessions and system reviews for clients. Collaborate closely with Product, Sales, and Support teams to meet client needs. Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools. Client Optimization Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement. Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools. Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes. Additional Responsibilities Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues. Prepare various reports, such as headcount or performance data, by pulling data from internal systems. Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes. Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations. Qualifications and Competencies Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills. Self-Starter: Forward-thinking, proactive, and a problem solver. Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions. Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously. Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred. Bachelor’s Degree: Preferred, but not required. Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues. Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives. Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus. Why Join ProScore? Innovative AI-Powered Environment: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries. Career Growth: Be part of a collaborative team that offers opportunities for career advancement and professional development. Impactful Work: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention. Collaborative Culture: Join a team of professionals committed to building high-quality software solutions and strong client relationships.This is a remote position. Customer Success Manager - Job ProfileLocation: Remote (CST) Company Overview ProScore Technologies LLC is a leading provider of AI-powered workforce compliance solutions. Our platform helps organizations navigate the complexities of regulatory compliance, particularly those related to the Inflation Reduction Act (IRA) and other critical frameworks. By streamlining compliance processes, automating workflows, and delivering real-time insights, ProScore empowers businesses across industries to stay compliant while optimizing operations. Our AI-driven platform enables companies to integrate compliance seamlessly into their existing systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance. Job Overview The Customer Success Manager is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products, driving ongoing success and compliance. This role involves supporting the Director of Customer Success in, facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. Additionally, the Customer Success Manager will manage custom client projects, ensuring they are completed efficiently and successfully. Key Responsibilities Customer Expertise Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations. Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients. Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks. Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points. Client Engagement Guide new clients through the initial stages of using the product or service, including setup, training, and initial support. Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships. Conduct virtual training sessions and system reviews for clients. Collaborate closely with Product, Sales, and Support teams to meet client needs. Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools. Client Optimization Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement. Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools. Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes. Additional Responsibilities Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues. Prepare various reports, such as headcount or performance data, by pulling data from internal systems. Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes. Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations. Qualifications and Competencies Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills. Self-Starter: Forward-thinking, proactive, and a problem solver. Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions. Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously. Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred. Bachelor’s Degree: Preferred, but not required. Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues. Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives. Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus. Why Join ProScore? Innovative AI-Powered Environment: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries. Career Growth: Be part of a collaborative team that offers opportunities for career advancement and professional development. Impactful Work: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention. Collaborative Culture: Join a team of professionals committed to building high-quality software solutions and strong client relationships.

This is a remote position.

Customer Success Manager - Job ProfileLocation: Remote (CST) Company Overview ProScore Technologies LLC is a leading provider of AI-powered workforce compliance solutions. Our platform helps organizations navigate the complexities of regulatory compliance, particularly those related to the Inflation Reduction Act (IRA) and other critical frameworks. By streamlining compliance processes, automating workflows, and delivering real-time insights, ProScore empowers businesses across industries to stay compliant while optimizing operations. Our AI-driven platform enables companies to integrate compliance seamlessly into their existing systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance. Job Overview The Customer Success Manager is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products, driving ongoing success and compliance. This role involves supporting the Director of Customer Success in, facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. Additionally, the Customer Success Manager will manage custom client projects, ensuring they are completed efficiently and successfully. Key Responsibilities Customer Expertise Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations. Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients. Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks. Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points. Client Engagement Guide new clients through the initial stages of using the product or service, including setup, training, and initial support. Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships. Conduct virtual training sessions and system reviews for clients. Collaborate closely with Product, Sales, and Support teams to meet client needs. Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools. Client Optimization Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement. Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools. Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes. Additional Responsibilities Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues. Prepare various reports, such as headcount or performance data, by pulling data from internal systems. Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes. Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations. Qualifications and Competencies Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills. Self-Starter: Forward-thinking, proactive, and a problem solver. Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions. Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously. Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred. Bachelor’s Degree: Preferred, but not required. Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues. Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives. Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus. Why Join ProScore? Innovative AI-Powered Environment: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries. Career Growth: Be part of a collaborative team that offers opportunities for career advancement and professional development. Impactful Work: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention. Collaborative Culture: Join a team of professionals committed to building high-quality software solutions and strong client relationships.

Customer Success Manager - Job ProfileLocation: Remote (CST)

Customer Success Manager - Job ProfileLocation: Remote (CST)Customer Success Manager - Job ProfileLocation: Remote (CST)Customer Success Manager - Job ProfileCustomer Success Manager - Job ProfileCustomer Success Manager - Job ProfileLocationLocationLocation: Remote (CST): Remote (CST)

Company Overview

Company OverviewCompany OverviewCompany OverviewCompany OverviewCompany Overview

ProScore Technologies LLC is a leading provider of AI-powered workforce compliance solutions. Our platform helps organizations navigate the complexities of regulatory compliance, particularly those related to the Inflation Reduction Act (IRA) and other critical frameworks. By streamlining compliance processes, automating workflows, and delivering real-time insights, ProScore empowers businesses across industries to stay compliant while optimizing operations. Our AI-driven platform enables companies to integrate compliance seamlessly into their existing systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance.

ProScore Technologies LLC is a leading provider of AI-powered workforce compliance solutions. Our platform helps organizations navigate the complexities of regulatory compliance, particularly those related to the Inflation Reduction Act (IRA) and other critical frameworks. By streamlining compliance processes, automating workflows, and delivering real-time insights, ProScore empowers businesses across industries to stay compliant while optimizing operations. Our AI-driven platform enables companies to integrate compliance seamlessly into their existing systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance.ProScore Technologies LLC is a leading provider of AI-powered workforce compliance solutions. Our platform helps organizations navigate the complexities of regulatory compliance, particularly those related to the Inflation Reduction Act (IRA) and other critical frameworks. By streamlining compliance processes, automating workflows, and delivering real-time insights, ProScore empowers businesses across industries to stay compliant while optimizing operations. Our AI-driven platform enables companies to integrate compliance seamlessly into their existing systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance.ProScore Technologies LLC is a leading provider ofProScore Technologies LLC is a leading provider ofAI-powered workforce compliance solutionsAI-powered workforce compliance solutionsAI-powered workforce compliance solutions. Our platform helps organizations navigate the complexities of regulatory compliance, particularly those related to the. Our platform helps organizations navigate the complexities of regulatory compliance, particularly those related to theInflation Reduction Act (IRA)Inflation Reduction Act (IRA)Inflation Reduction Act (IRA)and other critical frameworks. By streamlining compliance processes, automating workflows, and delivering real-time insights, ProScore empowers businesses across industries to stay compliant while optimizing operations. Our AI-driven platform enables companies to integrate compliance seamlessly into their existing systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance.and other critical frameworks. By streamlining compliance processes, automating workflows, and delivering real-time insights, ProScore empowers businesses across industries to stay compliant while optimizing operations. Our AI-driven platform enables companies to integrate compliance seamlessly into their existing systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance.

Job Overview

Job OverviewJob OverviewJob OverviewJob OverviewJob Overview

The Customer Success Manager is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products, driving ongoing success and compliance. This role involves supporting the Director of Customer Success in, facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. Additionally, the Customer Success Manager will manage custom client projects, ensuring they are completed efficiently and successfully.

The Customer Success Manager is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products, driving ongoing success and compliance. This role involves supporting the Director of Customer Success in, facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. Additionally, the Customer Success Manager will manage custom client projects, ensuring they are completed efficiently and successfully.The Customer Success Manager is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products, driving ongoing success and compliance. This role involves supporting the Director of Customer Success in, facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. Additionally, the Customer Success Manager will manage custom client projects, ensuring they are completed efficiently and successfully.The Customer Success Manager is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products, driving ongoing success and compliance. This role involves supporting the Director of Customer Success in, facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. Additionally, the Customer Success Manager will manage custom client projects, ensuring they are completed efficiently and successfully.The Customer Success Manager is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered products, driving ongoing success and compliance. This role involves supporting the Director of Customer Success in, facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. Additionally, the Customer Success Manager will manage custom client projects, ensuring they are completed efficiently and successfully.

Key Responsibilities

Key ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey Responsibilities

Customer Expertise

Customer ExpertiseCustomer ExpertiseCustomer ExpertiseCustomer ExpertiseCustomer Expertise

• Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations.

Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations.

Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations.Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations.Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations.Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations.

• Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients.

Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients.

Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients.Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients.Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients.Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients.

• Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks.

Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks.

Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks.Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks.Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks.Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks.

• Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points.

Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points.

Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points.Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points.Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points.Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points.

Client Engagement

Client EngagementClient EngagementClient EngagementClient EngagementClient Engagement

• Guide new clients through the initial stages of using the product or service, including setup, training, and initial support.

Guide new clients through the initial stages of using the product or service, including setup, training, and initial support.

Guide new clients through the initial stages of using the product or service, including setup, training, and initial support.Guide new clients through the initial stages of using the product or service, including setup, training, and initial support.Guide new clients through the initial stages of using the product or service, including setup, training, and initial support.Guide new clients through the initial stages of using the product or service, including setup, training, and initial support.

• Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships.

Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships.

Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships.Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships.Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships.Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships.

• Conduct virtual training sessions and system reviews for clients.

Conduct virtual training sessions and system reviews for clients.

Conduct virtual training sessions and system reviews for clients.Conduct virtual training sessions and system reviews for clients.Conduct virtual training sessions and system reviews for clients.Conduct virtual training sessions and system reviews for clients.

• Collaborate closely with Product, Sales, and Support teams to meet client needs.

Collaborate closely with Product, Sales, and Support teams to meet client needs.

Collaborate closely with Product, Sales, and Support teams to meet client needs.Collaborate closely with Product, Sales, and Support teams to meet client needs.Collaborate closely with Product, Sales, and Support teams to meet client needs.Collaborate closely with Product, Sales, and Support teams to meet client needs.

• Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools.

Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools.

Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools.Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools.Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools.Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools.

Client Optimization

Client OptimizationClient OptimizationClient OptimizationClient OptimizationClient Optimization

• Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement.

Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement.

Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement.Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement.Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement.Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement.

• Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools.

Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools.

Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools.Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools.Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools.Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools.

• Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes.

Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes.

Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes.Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes.Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes.Assist the Director of Customer Success in identifying and improving departmental efficiencies through better tools and processes.

Additional Responsibilities

Additional ResponsibilitiesAdditional ResponsibilitiesAdditional ResponsibilitiesAdditional ResponsibilitiesAdditional Responsibilities

• Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues.

Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues.

Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues.Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues.Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues.Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues.

• Prepare various reports, such as headcount or performance data, by pulling data from internal systems.

Prepare various reports, such as headcount or performance data, by pulling data from internal systems.

Prepare various reports, such as headcount or performance data, by pulling data from internal systems.Prepare various reports, such as headcount or performance data, by pulling data from internal systems.Prepare various reports, such as headcount or performance data, by pulling data from internal systems.Prepare various reports, such as headcount or performance data, by pulling data from internal systems.

• Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes.

Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes.

Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes.Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes.Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes.Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes.

• Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations.

Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations.

Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations.Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations.Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations.Communicate regularly with project owners and ProScore Workforce Development Coordinators to ensure smooth operations.

Qualifications and Competencies

Qualifications and CompetenciesQualifications and CompetenciesQualifications and CompetenciesQualifications and CompetenciesQualifications and Competencies

• Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills.

Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills.

Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills.Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills.Customer-Facing ExperienceCustomer-Facing ExperienceCustomer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills.: Proven experience in customer success or similar roles, with strong client relationship-building skills.

• Self-Starter: Forward-thinking, proactive, and a problem solver.

Self-Starter: Forward-thinking, proactive, and a problem solver.

Self-Starter: Forward-thinking, proactive, and a problem solver.Self-Starter: Forward-thinking, proactive, and a problem solver.Self-StarterSelf-StarterSelf-Starter: Forward-thinking, proactive, and a problem solver.: Forward-thinking, proactive, and a problem solver.

• Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions.

Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions.

Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions.Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions.Effective CommunicationEffective CommunicationEffective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions.: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions.

• Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously.

Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously.

Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously.Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously.MultitaskingMultitaskingMultitasking: Ability to stay organized and manage multiple projects and clients simultaneously.: Ability to stay organized and manage multiple projects and clients simultaneously.

• Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred.

Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred.

Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred.Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred.Industry KnowledgeIndustry KnowledgeIndustry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred.: Prior experience in SaaS, RegTech, or FinTech industries is preferred.

• Bachelor’s Degree: Preferred, but not required.

Bachelor’s Degree: Preferred, but not required.

Bachelor’s Degree: Preferred, but not required.Bachelor’s Degree: Preferred, but not required.Bachelor’s DegreeBachelor’s DegreeBachelor’s Degree: Preferred, but not required.: Preferred, but not required.

• Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues.

Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues.

Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues.Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues.Technical ProficiencyTechnical ProficiencyTechnical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues.: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues.

• Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives.

Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives.

Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives.Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives.Strong Interpersonal SkillsStrong Interpersonal SkillsStrong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives.: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives.

• Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus.

Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus.

Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus.Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus.Public SpeakingPublic SpeakingPublic Speaking: Experience in conducting virtual and in-person presentations or training is a plus.: Experience in conducting virtual and in-person presentations or training is a plus.

Why Join ProScore?

Why Join ProScore?Why Join ProScore?Why Join ProScore?Why Join ProScore?Why Join ProScore?

• Innovative AI-Powered Environment: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries.

Innovative AI-Powered Environment: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries.

Innovative AI-Powered Environment: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries.Innovative AI-Powered Environment: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries.Innovative AI-Powered EnvironmentInnovative AI-Powered EnvironmentInnovative AI-Powered Environment: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries.: Work on cutting-edge AI-powered compliance solutions that are transforming workforce compliance and automation in various industries.

• Career Growth: Be part of a collaborative team that offers opportunities for career advancement and professional development.

Career Growth: Be part of a collaborative team that offers opportunities for career advancement and professional development.

Career Growth: Be part of a collaborative team that offers opportunities for career advancement and professional development.Career Growth: Be part of a collaborative team that offers opportunities for career advancement and professional development.Career GrowthCareer GrowthCareer Growth: Be part of a collaborative team that offers opportunities for career advancement and professional development.: Be part of a collaborative team that offers opportunities for career advancement and professional development.

• Impactful Work: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention.

Impactful Work: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention.

Impactful Work: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention.Impactful Work: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention.Impactful WorkImpactful WorkImpactful Work: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention.: Help clients successfully navigate complex compliance challenges, especially under the IRA and related regulations, and drive long-term customer retention.

• Collaborative Culture: Join a team of professionals committed to building high-quality software solutions and strong client relationships.

Collaborative Culture: Join a team of professionals committed to building high-quality software solutions and strong client relationships.

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