Job description
Job detailsApplication formWhat do we do?About us:The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class , AOR and Global products, means it has never been easier to seize the global hiring opportunity.We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.What’s the opportunity?We have built a vibrant and loyal customer base across different industries, sectors, and geographies. Our business has demonstrated significant growth in recent years with plans to continue accelerating in the coming years. As part of this growth, we are building a world-class customer experience organization to support our expansion. Our Customer Success Managers are responsible for building strong, outcome-based relationships with our key clients, enabling them to expand their international presence and drive revenue growth from those accounts moving forward. Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.What you'll do:Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through MultiplierActively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagementPartner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmapUnderstand the needs of our customers across industries and tiers, and design solutions to meet those unique business needsIdentifying growth opportunities within your portfolioYou’ll be successful if:You are customer obsessed, always putting our customers first and being there for them every step of the wayYou are experienced in building and nurturing customer relationships, ensuring to meet customer and business goalsYou are able to explain complex topics in easy and concise language and have excellent communication and writing skillsYou are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customersYou have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environmentPrevious experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!What are we looking for?Based in North America or South AmericaMin 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)Min 2 years in pure enterprise account/ relationship managementMin 2 of the last 3 years overachieving goals and targetsA people-first, and growth mindsetAn affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sectorThe ability to work independently, problem-solve proactively, and collaborate effectivelyComprehension of value-based salesDiscipline in Account Planning, Forecasting, and Quota AttainmentIf you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. What We Offer:High-impact role with the chance to play a key role in a rapidly growing company.Full autonomy in your role, with the flexibility to work in a hybrid environment.Work with a passionate, energetic, and diverse team.Competitive benefits, recognition programs, and career development opportunities.Comprehensive health insurance coverage for you and your family’s well-being.Generous holiday policy.A company that genuinely invests in your professional success.Equal Employment OpportunityMultiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.Apply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload filePreferred Location *Select...Personal InformationFirst name*Last name*Email*Phone*🇺🇸+1LinkedIn URL*ProfileResume*Drag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBCover LetterDrag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBADDITIONAL INFORMATIONWill you now, or in the future, require visa sponsorship for the country this role is based in?*YesNoEqual Opportunity EmployerHelp us be an equal opportunity employerYou are requested (but not required) to fill in the personal data below. This information is used solely for government reporting and will not influence our hiring decisions.Race or ethnicitySelect...GenderSelect...PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.Multiplier Technologies Private Limited does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.Apply for this positionJob detailsApplication form