Customer Success Manager- Arabic Speaker
Active
Job description
About WebEngage: WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact. Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond. WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.
- We are built for scale.
- We are built for complexity.
- We are built for outcomes.
- A powerful Customer Data Platform (CDP)
- Real-time behavioral segmentation and intelligence
- Omnichannel journey orchestration
- AI-driven personalization and recommendations
- Deep analytics, experimentation, and revenue attribution
- WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.
- Empathize with every aspect of the customer experience, putting customers need first.
- Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
- Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals.
- Proactively spot and correct any issues that could affect customer satisfaction or retention
- Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Be responsible for upselling and renewals, and increase the revenue per customer.
- Implement and optimize cross-channel retention campaigns for the customers.
- Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business.
- Strong customer service background, follow-up, and organizational skills.
- 3-4 years of relevant SaaS Customer Success experience
- Bachelorʼs degree in IT/Computer Science. A Masters degree in Business Administration would be preferred Diplomacy, tact, and poise under pressure when working through customer issues.
- Excellent personal presentation and communication skills & strong client servicing skills.
- Strong problem-solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms.
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)