Job description
At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 85 000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.
More than a job: a mission
As a Customer Service Supervisor in Jamaica, NY, you will play a vital role in ensuring safe, reliable, and high-quality service for every passenger. Your leadership will directly impact the daily journeys of thousands, making public transportation seamless and secure for all.Your role, Your impact
- Direct and supervise AirTrain Agents to deliver exceptional customer service on trains and in stations.
- Develop and implement operational techniques to ensure safety, reliability, and efficiency in field operations.
- Monitor daily KPIs and drive continuous improvement through corrective actions and business insights.
- Train, coach, and evaluate staff in technical and safety procedures, supporting their ongoing development.
- Coordinate responses to service disruptions, emergencies, and special events, ensuring customer and employee safety.
What you bring
- Proven ability to build customer value through a customer-centric approach and sustainable relationships.
- Openness to change and courage in managing transformation and driving operational improvements.
- Experience in leading and developing high-performing teams, fostering a culture of growth and trust.
- Strong collaborative skills to engage diverse stakeholders and influence outcomes constructively.
- Commitment to delivering results, acting with ownership, and ensuring high-quality service delivery.
How success is measured
- Consistent achievement of safety, reliability, and customer service KPIs.
- Effective training, coaching, and development of AirTrain Agents and Station Ambassadors.
- Timely and efficient management of service disruptions and emergency situations.
Alstom, a great place to grow
- Opportunities for professional development and career advancement within a global leader in mobility.
- Inclusive, supportive teams that value diverse perspectives and continuous learning.
- Real-world impact—your work helps connect communities and shape the future of transportation
Annual Salary: $82,000 - $90,000
Here, progress isn't always easy — the scale is massive, the tasks are complex — but the impact is real. Because when the system runs, the train moves, and the city connects — that feeling stays with you. And the legacy lasts.