CUSTOMER SERVICE SPECIALIST I (SHANGHAI, SH, CN, 200233)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Job Requirements

• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems.
• Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders.
• Handling escalated and unresolved calls from less experienced representatives.
• Recognizing sales opportunities and preventing the loss of existing business.

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork