Customer Service Representative with German (remote/Hybrid)

Working mode: Athens Hybrid or Remote in Greece Compensation: Hybrid: 1300 EUR gross/monthRemote: 1200 EUR gross/monthPerformance-Based Bonus: Up to 15% annuallyLoyalty Bonus: 500 EUR gross after your first anniversary Benefits Package: Meal Voucher: 3 EUR /day for the first 12 months, increasing to 6 EUR /day after one yearHealth Coverage: Comprehensive private health insuranceLifestyle Perks:Free on-site gym access and wellness programsRooftop cinema offering stunning views of the Acropolis Position Overview We are seeking a passionate Customer Service Representative with a love for sports to join our team! You will play a key role in interacting with customers through calls, chats, emails, and messages, ensuring their needs are met with top-notch service. Key Responsibilities: Handle incoming customer communications promptly and professionally.Understand and address customer requirements to deliver tailored solutions.Accurately provide complete and reliable information using the provided tools.Meet individual and team targets, including case handling KPIs.Keep precise records of all interactions and ensure smooth processing of accounts/documents.Follow company communication standards and policies to ensure excellent service. Ideal Candidate: Enthusiastic about sports (bonus if cycling is your passion!).Strong verbal and written skills in both support language and English.Excellent listening abilities and a flexible, customer-centric mindset.Proven experience resolving customer issues effectively.Adaptability to work with various client personalities. Work Hours: Monday to Friday: 09:00 20:00 Why Work With Us? We prioritize blending passion and career growth in a supportive environment. With perks such as a rooftop cinema overlooking the Acropolis and an on-site gym, we ensure a fulfilling and flexible work experience. How to Apply: Submit ApplicationValidate Your ApplicationInitial Phone CallComplete Online AssessmentsAttend First InterviewParticipate in Client Interview (if required)Receive OfferJoin the Team! Eligibility Requirements: Applicants must have one of the following: Valid EU IDRefugee certificate from Ukraine (issued post-March 2022)Residence card Relocation Support: Not provided. Candidates from outside Greece must relocate at their own cost. Application Deadline: Submit your application by 10 January 2025, 31 January 2025, or 14 February 2025. Don't miss this opportunity to combine your passion for sports with a meaningful career. Apply now and be part of our success story!

Working mode: Athens Hybrid or Remote in Greece Compensation:

Working mode:Compensation:

• Hybrid: 1300 EUR gross/month

Hybrid:

• Remote: 1200 EUR gross/month

Remote:

• Performance-Based Bonus: Up to 15% annually

Performance-Based Bonus:

• Loyalty Bonus: 500 EUR gross after your first anniversary

Loyalty Bonus:

Benefits Package:

Benefits Package:

• Meal Voucher: 3 EUR /day for the first 12 months, increasing to 6 EUR /day after one year

Meal Voucher:

• Health Coverage: Comprehensive private health insurance

Health Coverage:

• Lifestyle Perks:Free on-site gym access and wellness programsRooftop cinema offering stunning views of the Acropolis

Lifestyle Perks:

• Free on-site gym access and wellness programs
• Rooftop cinema offering stunning views of the Acropolis

Position Overview

Position Overview

We are seeking a passionate Customer Service Representative with a love for sports to join our team! You will play a key role in interacting with customers through calls, chats, emails, and messages, ensuring their needs are met with top-notch service.

Customer Service Representative

Key Responsibilities:

Key Responsibilities:

• Handle incoming customer communications promptly and professionally.
• Understand and address customer requirements to deliver tailored solutions.
• Accurately provide complete and reliable information using the provided tools.
• Meet individual and team targets, including case handling KPIs.
• Keep precise records of all interactions and ensure smooth processing of accounts/documents.
• Follow company communication standards and policies to ensure excellent service.

Ideal Candidate:

Ideal Candidate:

• Enthusiastic about sports (bonus if cycling is your passion!).
• Strong verbal and written skills in both support language and English.

support languageEnglish

• Excellent listening abilities and a flexible, customer-centric mindset.
• Proven experience resolving customer issues effectively.
• Adaptability to work with various client personalities.

Work Hours:

Work Hours:

• Monday to Friday: 09:00 20:00

09:00 20:00

Why Work With Us?

Why Work With Us?

We prioritize blending passion and career growth in a supportive environment. With perks such as a rooftop cinema overlooking the Acropolis and an on-site gym, we ensure a fulfilling and flexible work experience.

How to Apply:

How to Apply:

• Submit Application

Submit Application

• Validate Your Application

Validate Your Application

• Initial Phone Call

Initial Phone Call

• Complete Online Assessments

Complete Online Assessments

• Attend First Interview

Attend First Interview

• Participate in Client Interview (if required)

Participate in Client Interview

• Receive Offer

Receive Offer

• Join the Team!

Join the Team!

Eligibility Requirements: Applicants must have one of the following:

Eligibility Requirements:

• Valid EU ID
• Refugee certificate from Ukraine (issued post-March 2022)
• Residence card

Relocation Support: Not provided. Candidates from outside Greece must relocate at their own cost.

Relocation Support:

Application Deadline: Submit your application by 10 January 2025, 31 January 2025, or 14 February 2025.

Application Deadline:10 January 202531 January 202514 February 2025

Don't miss this opportunity to combine your passion for sports with a meaningful career. Apply now and be part of our success story!

Apply now and be part of our success story!